Showroom Manager

Job Summary/Purpose:

Manage a team of sales professionals in order to promote product sales, achieve sales targets, turnover, profit and market share growth and customer satisfaction index.

Responsibilities:

Strategic:

1. Prepare annual sales plans and budgets to meet the business unit/department strategic planning requirements for Managements review.

2. Monitor actual sales performance against budgeted figures and take corrective measures as appropriate.

3. Recommend annual marketing and sales strategy, such as pricing, stock levels, product mix.

Operational:

1. Assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area based on such factors as stock movement, sales history and forecasts, sales budgets, product mix.

2. Contribute to the development and implementation of incentive schemes in order to boost sales, increase profits and push slow moving items.

3. Contribute to the development and implementation of marketing plans, such as product launch events, promotions, advertising campaigns, to help develop sales and market share.

4. Ensure the product development and promotional plans are understood and implemented at all levels to give the optimum level of impact.

5. Recommend the ordering schedule for different models and their variants after consultation with key sales staff, and considering such factors as sales forecasts, stock levels, product movement history.

6. Organize showroom layout, facilities such as parking space, and product display in order to attract customers and smooth the showroom traffic.

7. Ensure customer prospecting database is constantly updated and maintained.

8. Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer base and generate business.

9. Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required.

10. Monitor and report on sales activities and performance and take corrective measures as necessary.

11. Monitor the Vehicle Delivery Schedule in order to ensure that the vehicles are delivered in time.

12. Ensure safety of showroom as per TMC standards and local Kuwait regulations.