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Celerity Fiber Linkedin · Posted 2d ago

NOC Operations Engineer

Colombia

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Position: NOC Operations Engineer
Location: Cali 
Work Modality On-site
Employment Type: Full-time

ABOUT THE ROLE

At Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.

KEY RESPONSIBILITIES
  • Monitor infrastructure, services, alarms, and network performance
  • Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi
  • Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance
  • Manage incidents and tickets according to established procedures and SLAs
  • Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors
  • Document incidents, actions taken, and solutions implemented
  • Support root cause analysis (RCA) and continuous improvement initiatives
REQUIREMENTS
  • 3+ years of experience in NOC, Network Operations, ISP, Telecommunications, or Network Support
  • Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP
  • Hands-on experience with network troubleshooting and monitoring
  • Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi
  • Experience with ticketing systems and incident management
  • Strong analytical and problem-solving skills
  • Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field
NICE TO HAVE
  • Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools
  • Knowledge of Python, PowerShell, APIs, or automation is a plus
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