Senior Software Quality Engineer

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Senior Quality Assurance Engineer to join their team. This individual will either work hybrid from the Richfield, OH office 2 days per week or work fully remote from the USA ,if not local to the office

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Wednesday but will be determined by business needs.

Essential Job Functions And Responsibilities

• Leads and executes the QA strategy for projects, ensuring alignment with organizational standards and best practices.
• Analyzes features and user stories to validate acceptance criteria, testability, and impact of proposed changes.
• Provides accurate estimates for QA activities including test design, automation, execution, and defect resolution.
• Designs, implements, and maintains automated test scripts with a focus on the test automation pyramid and lower-level system testing.
• Ensures thorough product testing prior to release, including functional, regression, and integration testing.
• Conducts peer reviews of test plans, cases, and automation code.
• Identifies, documents, and tracks defects through resolution, including root cause analysis.
• Maintains and executes regression test suites to ensure ongoing product stability.
• Recommends and implements improvements to QA processes and tools.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.

Prefer Experience With

• API testing ( Postman/SoapUI)
• Test Automation
• Programming languages ( C#, Phython, etc)
• CI/CD and DevOps ( Azure DevOps, Jenkins)
• Version Control ( Git, Github, Azure Repos)
• Database testing – SQL Server, Snowflake
• AI assisted testing ( test data design and AI generated test cases)
• Playwright experience
• Strong automation skills ( test automation framework, API testing , SQL , CI/CD pipeline, Source control, Coding and Scripting) and Automation first mindset.

Experience: Generally, a minimum of 6 years of related experience in quality assurance or test engineering. Completion of or continuing progress toward a professional designation preferred, such as Certified Software Quality Engineer (CSQE), ISTQB Certified Tester – Foundation Level (CTFL), or Certified Agile Tester (CAT).

Scope of Job/Qualifications: Plans and leads testing efforts for moderately complex projects, coordinating across teams. Proficiency in test automation frameworks (e.g., Selenium, Cypress, Playwright). Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps). Strong understanding of Agile, DevOps, and modern SDLC practices. Familiarity with tools such as Jira, TestRail, Git, Docker, Postman, and SQL. Excellent communication, stakeholder engagement, and business relationship skills. Requires a high level of understanding of organization's business and technology operations. Strong analytical skills with the ability to gather and analyze data to drive decision-making. Viewed as a senior resource on the team. Provides technical advice and support to lower-level positions.

This job is non-exempt in California.

Company

NIIC National Interstate Insurance Company

Salary Range

$100,000.00 -$115,000.00

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.