Success coach

Full-Time

Remote (Australia-based preferred)

About The Role

We are looking for an enthusiastic Success Coach to join our team and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.

As a Success Coach, You Will

• Welcome new members into our coaching programs and guide them through their first month
• Answer member questions, resolve challenges, and provide thoughtful feedback
• Manage our member community chat groups, fostering connection and positivity
• Help troubleshoot payment issues and ensure smooth membership access
• Celebrate member wins and help them stay motivated on their journey
• Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience

You Are

• Passionate about supporting women in business and genuinely care about their success
• An excellent communicator, both in writing and on video or calls
• Organised and proactive, with strong problem-solving skills
• Comfortable managing multiple conversations and tasks at once
• Positive, energetic, and able to motivate and uplift others
• Experienced in customer service, coaching, or community management
• Experienced in ecommerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of ecommerce and can speak with empathy and authority.

• Be part of an inspiring team of women who are passionate about changing lives
• Work in a flexible, remote-first environment
• Access to SHE-com’s programs and resources for your own growth
• Make a meaningful impact in the lives of hundreds of women entrepreneurs

If you are driven by the opportunity to empower female entrepreneurs, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to [email protected] with the subject line “Your new Success Coach”.

SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.