Accounts Receivable Analyst

Due to expansion in our team we are looking to hire an Accounts Receivable Analyst to join the team.

Reporting to the Accounts Receivable Manager, the role is responsible for performing Collection and Cash application activities and running and reviewing reports. This role will provide customer support around payments and investigate opportunities to improve customer satisfaction. It will also support ad hoc queries, projects and continuous improvement initiatives. For payment issues and escalations, this role will liaise with collection agencies and with the CSL Sales and Customer Service Teams.

Responsibilities

• Run aging reports and review AR balances
• Resolve non-payment issues with customers
• Liaise with collection agencies where applicable
• Liaise with the Sales or Customer Service teams for payment escalations
• Process write-offs once approved
• Respond to ad hoc customer queries
• Liaise with Customer Service on customer queries
• Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction
• Apply cash to customer accounts according to remittance instructions, in line with policies and procedures
• Research remittance errors (including analysing any deductions self-applied by the customer) and escalate
• Process manual credit / invoices, in line with policies and procedures
• Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit)
• Support ad hoc projects or continuous improvement activities

Skills & Experience

• 2+ years’ experience in accounting and finance including Accounts Receivable, Cash Applications and Collections
• Sound interpersonal skills and some ability to influence
• Ability to think through ambiguous issues
• Effective decision making and priority setting
• Strong drive for results
• Ability to build and maintain sound relationships and collaborate effectively with multiple levels and cross functionally

This role is based out of our Financial Shared Service Centre, Speke, Liverpool.

This is a hybrid role, requiring 3 days per week working onsite in Liverpool

We look forward to receiving your application for this exciting position