Support Engineer
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- Infrastructure & Endpoint Monitoring
- Cloud & Hybrid Infrastructure
- Converged IT/OT/IoT Visibility
- Server & Performance Monitoring (SPM)
- Full Stack Endpoint Intelligence
- Network & Connectivity Monitoring
- IP Address Management (IPAM)
- Log & Event Monitoring
- Advanced Connectivity Tracking
- Automated Topology Mapping
- Network & Service Assurance
- Service Availability & Website Monitoring
- SLA Governance
- Synthetic Transaction Monitoring
- Application & Database Monitoring
- Advanced Database Monitoring
- Application Health Diagnostics
- AI-Powered Log Observability
- Intelligent Operations & Automation
- Modular Plugin Architecture
- Alerts & Automated Remediation
- Custom Dashboard Reporting
Centralized network management platform providing real-time traffic monitoring, automated IP address control, and comprehensive log analysis for proactive security and performance optimization.
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Cloudmon bridges the gap between IT, OT, and IoT, delivering the specialized visibility to secure, scale complex global industries.
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Utilize the server monitoring tool to track critical performance metrics across all server types - Physical, Virtual, Cloud-Based, Application, Mail, Web and Database
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Cloudmon is a cloud monitoring platform delivering real-time insights, alerts, and automation to optimize IT Performance
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Support Engineer
Support
Position Overview
To implement and support Cloudmon deployments while ensuring reliable monitoring of customer infrastructure and internal IT systems. The role is responsible for providing timely technical support, maintaining system uptime, and delivering a high-quality customer experience.
Key Accountabilities
🔹Successful implementation and onboarding of Cloudmon for customers
🔹Timely resolution of support tickets within defined SLA
🔹Ensure monitoring coverage and accuracy for customer environments
🔹Maintain internal IT infrastructure availability and reliability
🔹Customer satisfaction through effective communication and resolution
🔹Contribution to knowledge base and documentation
Job Responsibilities
💠 Cloudmon Implementation:
⬩ Install and configure Cloudmon Controller, Probe, and Agent components
⬩ Onboard and configure devices (Network, Servers, Applications)
⬩ Configure monitoring (SNMP, WMI, APIs, Agent-based)
⬩ Setup dashboards, alerts, thresholds, and reports
⬩ Assist in Proof of Concepts (POCs) and customer demos
💠 Support & Troubleshooting
⬩ Handle L1/L2 support tickets from customers
⬩ Trouble Shoot Issues Related To
⬩ Monitoring gaps
⬩ Agent connectivity
⬩ Network/device polling
⬩ Alerts and reporting
⬩ Perform root cause analysis (RCA) for critical issues
⬩ Coordinate with Development team for bug fixes and escalations
⬩ Provide timely updates to customers and internal stakeholders
💠 IT Infrastructure Support (Internal)
⬩ Provide support for company IT infrastructure (systems, network, tools)
⬩ Manage user issues related to OS (Windows/Linux), connectivity, and access
⬩ Assist in system setup, maintenance, and troubleshooting
💠Documentation & Knowledge Management
⬩ Create And Maintain
⬩ Knowledge Base (KB) articles
⬩ Troubleshooting guides
⬩ Implementation documents
⬩ Ensure reuse of solutions and continuous improvement
Communications & Working Relationships
💠 Internal: Development Team, QA Team, Product Team
💠 External: Customers
💠 Working Conditions: Shift-based support (business hours), On-call support for critical issues, May require remote/onsite customer interaction
Qualifications, Experience, Knowledge & Skills
💠 Minimum Qualifications: Any bachelor’s degree (preferred in IT / Computer Science)
💠Minimum Experience: 0–2 years (Freshers with strong fundamentals can apply)
💠 Knowledge
⬩ Basic understanding of: Linux and Windows OS, Networking concepts (TCP/IP, DNS, HTTP, SNMP)
⬩ Exposure to monitoring tools is an added advantage
💠 Skills
⬩ Strong troubleshooting and analytical skills
⬩ Good communication and customer handling skills
⬩ Ability to learn quickly and adapt to new technologies
⬩ Documentation and knowledge-sharing mindset
Job Details
Support Engineer
Support
Chennai, India / Remote
April 16, 2026
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Features
Infrastructure & Endpoint Monitoring
Network & Connectivity Monitoring
Network & Service Assurance
Application & Database Monitoring
Intelligent Operations & Automation
Industry Solutions
Education & EdTech
Media, Entertainment & Gaming
Telecommunications
Government & Public Sector
Healthcare & Life Sciences
Energy & Utilities
Transportation & Logistics
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Resources
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