L3 Support Engineer

About Credit+

Credit+ is a new and ambitious consumer lending business launching in Morocco in 2025. We’re on a mission to transform the way people access and manage credit - with fast, fair and fully digital financial products built for everyday Moroccans.

Backed by world-class technology and deep local insight, Credit+ is set to redefine borrowing for millions of underserved and overlooked customers in Morocco.

We’re building from the ground up - assembling a bold, smart and mission-driven team ready to shape the future of consumer finance in the region.

Why Credit+ is a great place to be

Our ambition. We are looking to become a leading provider of credit within Morocco, making it easy for users to access credit solutions and we are looking for ambitious individuals to join this journey as we scale.

Our culture. We go above and beyond to provide an amazing customer experience and we make our apps not just easy but fun to use. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the -we over me’ culture.

Role summary

We are launching a mobile-first digital bank in Morocco, built on a microservices platform. The L3 Support Engineer is the highest technical support tier. You resolve complex production issues

escalated from L1 and L2, perform root-cause analysis, and work directly with engineering to keep the platform reliable for customers.

Responsibilities

• Investigate and resolve L3 escalations across the mobile app, backend services, payments, and integrations
• Perform root-cause analysis using logs, dashboards, and transaction tracing.
• Diagnose issues in third-party integrations (card processing, payments, KYC, notifications).
• Reproduce defects, write clear bug reports, and escalate to engineering with a precise diagnosis.
• Support incident response: triage, communicate status, and drive resolution.
• Maintain runbooks and knowledge-base articles to speed up future resolution.
• Monitor production health and improve alerts and dashboards.
• Participate in an on-call rotation.

Requirements

• 3+ years in technical or production support, SRE, or a similar hands-on role.
• Solid understanding of REST APIs, HTTP, and JSON.
• Experience with log analysis and monitoring tools (Kibana/Elastic, Grafana, or equivalent).
• Structured, methodical troubleshooting.
• Clear communication in English.
• Ownership mindset and calm under pressure.

Preferred

• Experience in fintech, banking, or payments.
• Familiarity with cloud infrastructure (AWS).
• Exposure to card processing and payment reconciliation.
• Basic scripting (Python, Bash, or JavaScript).
• Computer science degree or programming experience.
• Experience with low-code / no-code platforms.
• Awareness of banking security standards (PCI DSS).