Loss recovery specialist with Spanish

At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford.

Ford Business Solutions Romania is looking for a

Loss Recovery Specialist with Spanish to join our Ford Credit Team in our Bucharest office.

Why Join Ford Credit?

We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people! You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.

About the Role

The essential responsibility is to investigate and recover financial losses suffered by the organization from various causes, including fraud, errors, or contractual disputes. You will work closely with internal departments and external partners to identify the root causes of losses and implement effective strategies to prevent them in the future. You will also maintain constant and effective communication with customers, using all available communication channels, to ensure their transparency and satisfaction in the recovery process. The role involves a proactive approach, anticipating and preventing potential risks to protect the company's financial resources and stop losses before they become significant.

What will be your roles and responsibilities in the team?

Responsible for the management of unpaid debts and the control of collections, contacting customers with outstanding payments directly or working with collection agencies, car dealers or other internal departments to reach an agreement on the repayment of the amounts owed, using all communication channels made available to communicate with these outstanding customers.

• Analyzes legal action proposals received from the Collection and Customer Service departments, assessing creditworthiness and financial details to recommend initiating legal action, moving on to loss or surrender to external agencies.
• Monitors, analyzes and manages the status of each creditors' file according to the procedures, ensuring the necessary documentation and coordinating with insurance or credit recovery companies for the repayment of balances. Ensures the repayment of loans or vehicles depending on their condition, complying with internal procedures for the recovery of material goods.
• Process the reports required for financial activity on a daily basis.
• Responsible for managing online payment transactions, either by card or through other methods offered by the company. Ensures the necessary management for collecting payments in Ford Credit accounts, contributing to the efficiency and accuracy of the company's financial processes.
• Responds to requests for information from Official Bodies, including Courts, and other relevant institutions.
• Ensures the provision of accurate and complete information, complying with all legal regulations and internal procedures, to support transparency and compliance in relations with the authorities.
• Is responsible for recording every interaction through which he provides assistance to clients or external agencies, using the systems provided by the project.
• They handle complaints, ensuring that all interactions are handled according to established procedures and work instructions.
• Report any incidents encountered during application processing to the manager.
• Ensure compliance with procedures during the processing of each task.
• Meet your goals both individually and collectively.
• Performs other tasks related to the project at the request of the line manager.
• Participates in meetings organized by the hierarchical superior, client or other departments.
• Can present his activity report to the manager, if requested.
• Is responsible for reporting to his superiors any suspicious activities that may be illegal or that may involve money laundering or tax evasion. In addition, it manages customer contact in the event of non-payment, ensuring that all communications comply with legal regulations and internal procedures.
• Check for pending or suspended payment situations, ensuring that they are clarified and appropriately allocated. Monitors and identifies possible cases of double funding of files.
• Works with lawyers to follow up on legal proceedings and decide on the best course of action in court for various cases, ensuring that procedures are followed.
• Get in touch with debtors through various communication methods to clarify uncertainties and discuss and evaluate possible proposals for out-of-court settlement of outstanding debts.
• Ensures the correct and organized archiving of the documentation related to the files that have reached the Disputes, maintaining their accessibility and order.
• Receives minutes and invoices from lawyers and external service providers, ensuring their verification or review and seeking final approval before forwarding them to accounting.
• It provides information, provides the necessary documentation and responds to requests for clarification for those who have been assigned or sold operations with W, R or L status, such as G.A.G. International, Link or Intrum.
• It manages the file on the compliance or non-compliance with the financial obligations of credit institutions, such as EQUIFAX, periodically generating a file of unpaid contracts, which it sends to the CAC for analysis. Prepares the necessary documentation for exclusions (WO) and transmits the file to ASNEF-EQUIFAX, while managing the manual consultations and cancellations requested by the manager.
• Coordinates the remarketing process for recovered vehicles, organizing their sale through auctions or through the network of authorized dealers. Ensures efficient vehicle inventory management, maximizing recovery value for the company. Prepares and provides the necessary reports to the parties involved, providing the company's management with relevant information for strategic decision-making.
• Provides practical support for ad-hoc projects and initiatives as needed.
• Meet your goals both individually and collectively.
• Performs other tasks related to the project at the request of the line manager.
• Participates in meetings organized by the hierarchical superior, client or other departments.
• He can present his activity report to the manager, if requested.
• Inform the line manager of any business or project opportunities that may arise.

Are we looking for you? Yes, if you have:

• Experience: Candidates with previous experience of 1-2 years in debt collection in financial institutions, whether banking or non-banking, are preferred.
• Skills: basic knowledge of MS Office
• Known foreign languages:
• Advanced knowledge of Spanish, written and spoken
• Intermediate level English knowledge, written and spoken
• Knowledge of other foreign languages is a plus (example: French, Italian, German, etc.)
• Problem-solving attitude, decision-making, analytical skills
• Results-oriented, positive attitude focused on finding solutions
• Ability to work independently, organizational skills to guarantee quality and on-time delivery
• Ability to work in a team and adaptability on several levels of the organization
• Professional integrity
• Good communication skills (writing/speaking), facilitating collaboration
• Motivation, ambition and ability to make decisions
• Excellent interpersonal skills

What you’ll love about us:

• Flexible Hybrid Work
• Generous Vacation Plan and extra bonuses during Vacation, Christmas, Easter and March.
• Annual Performance Bonus
• Bonuses for Special Family Events
• Transportation Allowance
• Exclusive Car Purchase Programs for team members.
• Meal Tickets
• Medical subscription
• Team Events & Social Gatherings to build connections and have fun.
• Bookster Subscription for access to books and resources.
• Fresh Fruits in the Office to keep you energized.
• Discounts on Gym Activities & Local Restaurants for healthy living and dining out.
• Mental Health Care Program because your well-being matters.
• Volunteering Opportunities to give back to the community.
• Modern workspace just steps away from the metro station.

Location: Bucharest

If you're ready to take on an exciting challenge and contribute to a great team, we'd love to hear from you!

Please note that we currently run background checks as part of our recruitment process pending a successful interview.