Credit & Collection Manager

ABOUT THE OPPORTUNITY

We are building a European Center of Excellence supporting a fast-growing software organization operating across multiple countries.

As part of this transformation journey, we are strengthening our Finance Operations capabilities and are looking for a Credit & Collection Manager to help drive cash performance, working capital optimization, and credit risk management across multiple markets.

SCOPE & STRATEGIC IMPORTANCE

The Credit & Collection Manager will be responsible for optimizing cash collection performance, reducing bad debt exposure, and strengthening working capital management across the organization.

This role is a critical contributor to financial performance and cash generation objectives. The position will help establish a best-in-class Credit & Collections function within a growing European Center of Excellence while supporting sustainable growth and operational excellence.

BUSINESS CHALLENGES & GROWTH OBJECTIVES

Key priorities include:

• Improving cash conversion performance.
• Reducing overdue receivables.
• Standardizing collection practices across countries.
• Enhancing customer payment experience.
• Supporting sustainable revenue growth through robust credit controls.
• Implementing data-driven collection strategies.
• Strengthening working capital performance.
• Improving visibility on customer risk and collection performance.

ROLE OVERVIEW

The Credit & Collection Manager will lead collection activities, establish credit policies, manage customer risk, and drive performance improvements across the Order-to-Cash process.

The role combines operational leadership, financial analysis, stakeholder management, and change leadership.

The position will act as a key partner to Finance, Sales, and Customer Success teams to balance growth objectives, customer relationships, and financial risk management.

KEY RESPONSIBILITIES

Collections Management

• Lead collection activities across multiple countries.
• Monitor ageing balances and collection performance.
• Ensure timely follow-up of outstanding receivables.
• Escalate critical customer situations when required.
• Develop collection strategies by customer segment and risk profile.

Credit Risk Management

• Define and maintain credit assessment processes.
• Monitor customer financial risk.
• Recommend credit limits and payment terms.
• Mitigate exposure to bad debt.
• Establish credit governance and approval frameworks.

Performance & Reporting

• Track DSO and collection KPIs.
• Provide actionable insights to management.
• Identify trends and improvement opportunities.
• Monitor bad debt exposure and provision trends.

Working Capital Optimization

• Support working capital improvement initiatives.
• Drive overdue reduction plans.
• Partner with Treasury on cash forecasting activities.
• Support executive reporting on collection performance and working capital metrics.

Process Improvement

• Improve collection workflows and automation.
• Strengthen collaboration between Finance and Sales.
• Develop best practices and operating procedures.

TEAM & ORGANIZATION

• Reports to the local Operations Leadership team.
• May lead and develop a growing Credit & Collections team.
• Works closely with Finance Operations, Treasury, Sales, Customer Success, and business leadership teams.
• Supports working capital and cash performance initiatives across multiple countries.

KEY SKILLS & EXPERIENCE

• 5-10 years of experience in Credit Management, Collections, Accounts Receivable, or Finance Operations.
• Strong knowledge of Order-to-Cash processes.
• Experience managing DSO and cash collection performance.
• Strong understanding of credit risk management and working capital drivers.
• Experience within a shared services or international environment is highly desirable.
• Experience managing customer disputes and escalations.
• Strong analytical and negotiation skills.
• Experience working in international environments.
• ERP knowledge and reporting capabilities.
• English mandatory.
• French is a plus.

WHY JOIN US

• Play a key role in improving cash performance and working capital across multiple European markets.
• Help build and shape a Credit & Collections function within a growing Center of Excellence.
• Partner with senior leaders on strategic finance and transformation initiatives.
• Join a fast-growing European software organization undergoing significant transformation.
• Benefit from international exposure and long-term career opportunities.