Collections Clerk with Spanish

At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford.

Ford Business Solutions Romania is looking for a

Collections Agent with Spanish to join our Ford Credit Team in our Bucharest office.

Why Join Ford Credit?

We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people! You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.

Purpose of the position: collecting customer receivables with leasing or financing contracts.

What will be your roles and responsibilities in the team?

• Responsible for the management of unpaid debts and the control of collections, contacting customers with outstanding payments directly or working with collection agencies, car dealers or other internal departments to reach an agreement on the repayment of the amounts owed, using all communication channels made available to communicate with these outstanding customers.
• Prepares and controls the daily transmission of the list of unpaid accounts to third-party agents. Reports daily collections from customer accounts managed by agents.
• Monitors, analyzes and manages the status of each creditors' file according to the procedures, ensuring the necessary documentation and coordinating with insurance or credit recovery companies for the repayment of balances. Ensures the repayment of loans or vehicles depending on their condition, complying with internal procedures for the recovery of material goods.
• Process the reports required for financial activity on a daily basis.
• Responsible for managing online payment operations, either by card or through other methods offered by the company. Ensures the necessary management for collecting payments in Ford Credit accounts, contributing to the efficiency and accuracy of the company's financial processes.
• Responds to requests for information from Official Bodies, including Courts, and other relevant institutions.
• Ensures the provision of accurate and complete information, complying with all legal regulations and internal procedures, to support transparency and compliance in relations with the authorities.
• Responsible for recording every interaction through which he provides assistance to clients or external agencies, using the systems provided by the project.
• Handle complaints, ensuring that all interactions are handled according to established procedures and work instructions.
• Report on any incidents encountered during application processing to the manager.
• Ensure compliance with procedures during the processing of each task.
• Meet your goals both individually and collectively.
• Performs other tasks related to the project at the request of the line manager.
• Participates in meetings organized by the hierarchical superior, client or other departments.
• Present his activity report to the manager, if requested.
• Responsible for reporting to his superiors any suspicious activities that may be illegal or that may involve money laundering or tax evasion. In addition, it manages customer contact in the event of non-payment, ensuring that all communications comply with legal regulations and internal procedures.
• Check for pending or suspended payment situations, ensuring that they are clarified and appropriately allocated. Monitors and identifies possible cases of double funding of files

Are we looking for you? Yes, if you have:

• Experience: Candidates with previous experience of 1-2 years in debt collection in financial institutions, whether banking or non-banking, are preferred.
• Skills: basic knowledge of MS Office
• Known foreign languages:
• Advanced knowledge of Spanish, written and spoken
• Intermediate level English knowledge, written and spoken
• Knowledge of other foreign languages is a plus (example: French, Italian, German, etc.)
• Problem-solving attitude, decision-making, analytical skills
• Results-oriented, positive attitude focused on finding solutions
• Ability to work independently, organizational skills to guarantee quality and on-time delivery
• Ability to work in a team and adaptability on several levels of the organization
• Professional integrity
• Good communication skills (writing/speaking), facilitating collaboration
• Motivation, ambition and ability to make decisions
• Excellent interpersonal skills

What you’ll love about us:

• Flexible Hybrid Work
• Generous Vacation Plan and extra bonuses during Vacation, Christmas, Easter and March.
• Annual Performance Bonus
• Bonuses for Special Family Events
• Transportation Allowance
• Exclusive Car Purchase Programs for team members.
• Meal Tickets
• Medical subscription
• Team Events & Social Gatherings to build connections and have fun.
• Bookster Subscription for access to books and resources.
• Fresh Fruits in the Office to keep you energized.
• Discounts on Gym Activities & Local Restaurants for healthy living and dining out.
• Mental Health Care Program because your well-being matters.
• Volunteering Opportunities to give back to the community.
• Modern workspace just steps away from the metro station.

Location: Bucharest

If you're ready to take on an exciting challenge and contribute to a great team, we'd love to hear from you!

Please note that we currently run background checks as part of our recruitment process pending a successful interview.