Patient Care Coordinator - Lighthouse Dental Kingston

Conveniently located at 1716 Bath Rd, LightHouse Dental serves the Kingston community. We offer complete, comprehensive, and high quality dental care in a relaxed environment that is welcoming to patients of all ages, including young children. We offer general dentistry as well as specialty services such as oral surgery, endodontics (root canals), dentures, and sedation (sleep dentistry) all in one convenient location. There’s no need to travel out of town for specialist appointments.

Our team prides ourselves on delivering quality oral care and our 4.9 star rating on Google reviews is evidence of our exceptional patient service and comfortable environment.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies, training & development, and support.

Schedule: Full Time

Monday to Friday: 10.00 am - 8.00 pm

Friday to Sunday: 9.00 am - 5.00 pm

1-2 weekends a month, 1-2 nights a week

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

• Minimum 1 year of Dental Administration experience is required
• Experience with Open Dental software is an asset, experience with dental software is required
• Clinical background is considered an asset