GM Energy, Head of Customer Success

General Motors GM Energy, Head of Customer Success 11 Minutes AgoSaved Remote or Hybrid 4 Locations 161K-247K Annually Senior level 161K-247K Annually Senior levelAutomotive • Big Data • Information Technology • Robotics • Software • Transportation • ManufacturingLeads GM Energy’s customer success and experience strategy across products, channels, partners, and the customer lifecycle. Defines customer journeys, KPIs, scalable engagement and resolution processes, and CX transformation initiatives. Advocates for customer needs across cross-functional teams, oversees launch readiness and platform improvements, manages escalations, develops executive relationships, and builds a high-performing customer success organization.Top Skills: Ai-Enabled SupportCRMDashboardsOnecrmSelf-Service PlatformsTelephonyVoc/Csat