国际客户品质工程师（CQE）

1. Customer Response:

1.1 Engage with customer needs, provide quality service support to customers, receive and host quality-related customer visits, and maintain bilateral relationships.

1.2 Interface with customers, submit complaint analysis reports, and report on product quality issues.

1.3 Participate in customer weekly/monthly quality meetings, topical meetings, and project quality meetings.

2. Quality Improvement Promotion:

2.1 Investigate and follow up on customer quality complaints, coordinate internal resources for root cause analysis and corrective actions.

2.2 Lead the closure of customer complaint quality issues, evaluate the effectiveness of corrective measures, and promote preventive actions.

3. Claim Handling:

3.1 Responsible for quality claim verification, appeal, claim assignment, and internal accountability.

3.2 Responsible for the breakdown and assignment of market repair warranty claims.

4. Market Indicator Monitoring and Issue List Management:

4.1 Responsible for statistical tracking of market-side failure rates.

4.2 Responsible for compiling performance indicator statistics (failure rates, negative list items, etc.).

4.3 Responsible for preparing monthly quality reports and annual after-sales quality reports.

5. After-Sales and Internal Cross-Functional Support:

5.1 Assist the company-level major quality issue task force in handling major after-sales quality problems.

5.2 Provide cross-departmental collaboration and business support.

1、客户响应：

1.1对接客户诉求、为客户提供品质方面的服务支持、接访品质业务客户并维护双方关系； 1.2 对接客户，提交客诉问题分析报告，并汇报产品质量问题；

1.3 客户周度/月度质量例会、专题会、项目质量会。

2、质量改善推进：

2.1针对客户质量投诉进行调查跟进，协调内部资源进行原因分析和改善；

2.2主导客诉质量问题的闭环，对改善措施进行有效性评估，并推进预防。

3、索赔处理：

3.1负责质量索赔确认、申诉、转索赔及内部追责；

3.2市场维修索赔责任分解、转索赔。

4、市场指标监控及问题清单管理：

4.1 负责市场端故障率的统计

4.2 负责考核指标的统计（故障率、负面清单等）；

4.3 负责质量月报、年度售后质量报告的编制。

5、售后及内部协作支持：

5.1协助公司级重大质量问题处理小组处理售后重大质量问题；

5.2 部门间协作，业务支持。