Join Our Loyalty Team

At Pepco, we're transforming the way we build relationships with our customers. Our Loyalty Team is at the heart of that journey, designing experiences that strengthen engagement, reward loyalty, and create lasting value across every customer interaction. As our team continues to grow, we're looking for talented professionals who want to help shape the future of customer loyalty.

What does it mean to be part of the Loyalty team?

Help us shape the future of customer loyalty by creating intelligent, personalized experiences that go beyond points and rewards. Our Loyalty team designs and delivers solutions that strengthen customer engagement, drive long-term value, and connect seamlessly across digital and in-store journeys.

We're growing our team and looking for talented professionals across multiple disciplines, including:

• Technical Business Analysts, translating business needs into detailed functional and technical requirements, supporting Agile delivery, and ensuring alignment between business, product, architecture, and engineering teams.
• IT Product Owners / Platform Owners, responsible for driving the evolution of customer management and loyalty platforms (CDP, Loyalty Engine), managing backlogs, defining priorities, and collaborating with business, architecture, and delivery teams.
• Technical Delivery Managers, leading the end-to-end delivery of technology initiatives, coordinating cross-functional engineering teams, vendors, and stakeholders to ensure successful execution.
• Customer Management & Loyalty Platform Product Specialists, driving the evolution of customer identity, consent management, customer profiles, loyalty platforms, integrations, APIs, and related platform capabilities that support the end-to-end customer lifecycle.

Whether your expertise is in business analysis, product management, delivery, customer platforms, or another loyalty-related discipline, we'd love to hear from you. If you're passionate about customer experience, data-driven decision making, and building products that create real business impact, this could be the right opportunity for you. Tell us which area of the Loyalty Team best matches your experience and interests (e.g. Business Analysis, Product Ownership, Delivery Management or another specialism).

About Pepco

Pepco is one of Europe’s fastest-growing retail companies, with thousands of stores and millions of customers visiting us every month. Behind that growth, there’s a team of people who make things happen. We keep things simple, we focus on results, and we support each other to get there. At Pepco, no two days are the same. And that’s exactly how we like it.

Interested? Apply now and be part of building something new in Porto!