Team Lead GBS Credit & Collections (Spanish & Portuguese Speaker)
Indexed description
General functional expert with responsibility for processes and the delivery of services with his/her team.
Key Responsibilities
- Ensure team’s management including coaching, training, motivation and performance appraisal guidance; including the management and development of the team
- Supervise the daily operations by adhering to the agreed SLAs towards the business partners;
- Ensure good relationships with business partners and the global functional Team on a proactive basis;
- Develop and report relevant KPI’s for area of responsibility;
- Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner;
- Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
- Problem analyses and proposal or assessment of solutions, and respective implementation.
- Complete familiarity with Microsoft Office or equivalent tools;
- Solid knowledge in the use of SAP;
- Solid knowledge of Order to Cash related functions
- Ability to read, write and communicate in English, Spanish and Portuguese in a business setting;
- Ability to work independently;
- Ability to pay close attention to detail.;
- Problem solving and analytical skills;
- Hands-on attitude;
- Self-motivated and self-directed individual;
- Good communication skills / good team player, and strong stakeholder management skills
- Experience in managing a team at Team Leader level
Qualifications
- University degree or equivalent experience, preferable in accounting or business.
- Minimum of 5 years of relevant experience
- Direct functional experience (Order to Cash, Credit and Collections)
- Proven work experience in people management/ demonstrated ability to manage a medium-sized team.
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