Quality Data Analyst

The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Sterling Heights Assembly Plant. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the support teams responsible. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.

 

Specific Responsibilities Include But Are Not Limited To

• Analyze warranty claim data
• Perform analysis of warranty data to identify trends, emerging issues, and focus areas
• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue
• Research issues using available tools
• Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences
• Provide additional information to the individuals assigned to understand and resolve the issue
• Maintain Transmittal updates based on input from the Engineers assigned to issue resolution
• Assure all criteria are met for Transmittal closure
• Chart data as required to define an issue to demonstrate progress of the team
• Participate in processes consistent with issue resolution management and closure
• Achieve KPI's established
• Communicate with dealers to better understand vehicle issues and dealer repair actions
• Strong interpersonal skills with ability to work in a team environment
• Represent the "Voice of the Customer" to the platform teams
• Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis

Basic Qualifications: 

• Bachelor of Science in Engineering, Engineering Technology or related technical degree
• 1+ years' experience working as an analyst or other related field
• Ability to work and interact with all levels of the organization 
• Strong oral, written, presentation and organizational skills 
• Ability to translate technical data and analysis into an executive summary format for presentation in easily understandable formats 
• Ability to embrace cross-functional teams responsible for developing, specifying, building, and launching powertrain manufacturing processes 
• Knowledge of advanced problem-solving skills and ability to manage data analysis to identify root causes and attack them to closure 
• Knowledge of cost studies and strategic planning 
• Microsoft Office intermediate or advance knowledge 
• Willingness to work off shift hours and weekends as needed

Preferred Qualifications: 

• Master’s degree in Engineering or other similar technical equivalent  
• Preferred 5 + years' manufacturing experience, Powertrain Manufacturing experience a plus 
• Preferred 5+ years’ experience in program management or multi-tasking environment

Our Benefits — Designed With You In Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran