Enterprise Account Manager

This role sits at the intersection of customer strategy and AI transformation, owning a portfolio of enterprise accounts and driving retention, adoption, and expansion across a broad base of organisations. Working closely with Solutions Engineering and Product, you'll serve as a strategic partner to customers while also shaping what gets built next — a high-ownership position with direct, meaningful impact.

What You'll Do

• Own a book of enterprise accounts and be accountable for renewal, adoption, and expansion outcomes.
• Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation.
• Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes.
• Identify and drive expansion across users, use cases, and deployment scope.
• Navigate complex enterprise stakeholder landscapes: cultivate champions, manage blockers, and build multi-threaded relationships from end users to C-suite.
• Build AI agents and automated workflows to manage your own book of business and systematically eliminate manual effort.
• Collaborate cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product direction.
• Serve as the internal voice of the customer while remaining aligned with company strategy.

• 5+ years in an enterprise customer-facing role — Account Management, Customer Success, or consultative post-sales.
• Proven track record driving adoption and expansion in complex, multi-stakeholder organisations.
• Strong commercial acumen with demonstrated success in renewal and expansion conversations.
• Hands-on experience building AI agents and automating workflows; comfortable discussing model selection, data privacy, and integration architectures with technical stakeholders.
• Technical credibility sufficient to engage meaningfully with engineering and IT decision-makers.
• Strategic, data-driven approach leveraging CRM signals, usage data, and health scores.
• Fluency in German (C1+) and English — both are required.
• Background at an AI-native company, in technical consulting, or at an early-stage startup is a strong plus.

Salary range: €80,000 – €120,000 per year. Relocation support is available. Visa sponsorship is not available.

Location

On-site, full-time in Berlin, Germany. This is not a remote or hybrid role.