New Zealand Key Account Technical Support Engineer

1. Remote Support: Provide technical lead to customers via Channel groups/Emails. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems.

2. Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential issues and trends. Prepare detailed fault analysis reports for internal team reference and provide improvement suggestions.

3. Compile and Summarize Product Quality Issues: Collect product requirements and feedback on quality issues, conduct research and analysis on Competitors’ information and communicate to the quality and internal product teams to drive product enhancements.

4. Keep and extend customer relationship: Establish effective communication with customers, collect, understand and analyze the demands of product, service and local PV/ESS information/policies to provide high-quality support.

5. Training session: Responsible for managing and writing company training documentation to provide proper training session of product and technical field to Channel customers on energy storage systems to enhance their understanding and usage of the systems.