NOC Team Leader

The NOC Team Lead , based in Algosystems in Athens Greece, will be responsible for guiding and supporting the daily operations of the Network Operations Center, leading a team of Level 1 Engineers.

What You Will Do:

The role will be a key operational one in aligning engineering activities with service priorities, ensuring consistency, responsiveness, and team cohesion.

Requirements

Job Responsibilities

• Manage and oversee the daily workflow of the NOC, ensuring 24/7 coverage through structured shift planning and resource allocation
• Support the onboarding, training, and continuous development of NOC engineers and interns
• Supervise incident handling, monitor ticket queues, and ensure SLA adherence and prompt resolution of issues
• Own the end-to-end operational delivery of NOCaaS
• Track and report on key performance indicators to maintain operational health
• Engage with customers in active support situations or as part of scheduled service meetings
• Collaborate with internal stakeholders to align priorities and escalate efficiently

• Bachelor's degree in Telecommunications, Computer Science, or a related technical field
• Cisco CCNA certification (required)
• Minimum 3 years of experience in a NOC or technical support environment
• Strong working knowledge of network monitoring tools such as Zabbix and Grafana
• Experience with Zabbix + Grafana stacks, AIOps tools, and reporting dashboards (e.g., Power BI)
• Strong understanding of Fortinet and Cisco ecosystems
• Hands-on familiarity with incident management workflows and escalation procedures
• Proficient in using ticketing systems, monitoring dashboards, and internal documentation platforms
• Additional certifications such as CCNP, Fortinet NSE 5/6, and ITIL v4 Foundation will be considered an asset

• Leadership & Team Management skills
• Communication skill
• Problem-Solving skills
• Adaptability skills
• Collaboration skills
• Attention to detail

What We Offer:

• Competitive remuneration package
• Private medical and life insurance
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams
• A collaborative and inclusive workplace culture focused on innovation and growth

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About Profile Software

Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry. With presence in major financial centers across Europe, the Middle East, America, Asia, and Africa, we deliver innovative, scalable, and award-winning solutions to financial institutions worldwide.

Profile Software is listed on the Athens Stock Exchange and continues to grow rapidly, driven by continuous investment in technology and people.