Network Operations Technician (Field Services)

Reporting to the Director, Network Field Services; the Network Operations Technician will work closely with customers, peer technical groups and other support organizations / groups in order to maintain a central local area network for over 30,000 users as well as multiple off-site locations throughout the New York City Metropolitan Area.

The hours for this role are Monday – Friday from 8am – 4pm.

Responsibilities:

• Assembles, configures and deploys Cisco switches / routers and associated hardware using Cisco IOS.
• Reviews, analyzes, responds to and implements work-orders from the Network Engineering group for network configurations.
• Patches of fiber for switch uplinks to campus backbone, utilizing multi-mode 62.5/50 and single mode fiber.
• Wireless access point installation, coverage surveys and repair.
• Documentation of hardware locations / access using Visio, PDF files, etc. and updating our internal wiki.
• Hands-on deployment of APC / Liebert Uninterruptible Power Supplies, and set-up of remote monitoring.
• Troubleshoots 10/100/1000 BaseT Ethernet and fiber connections with diagnostic devices.
• Provides Manhattanville Campus Network Field Support.
• Assesses client needs (including MBBI, School of the Arts, Columbia Business School, University Events Management, CU Facilities and Department of Public Safety, Manhattanville Development Group).
• Complete assigned tasks on time, in budget, and to expected standards.
• Researching and evaluating specific devices and technologies.
• Assists with documentation of basic / moderately complex hardware and services requirements.
• Completes infrastructure deployment, maintenance, and lifecycle upgrades.
• Monitors automated reports and responds to alerts for multiple hardware and software issues.
• Submits network change requests and participates in the weekly Change Advisory Board Meetings.
• Acts as a technical resource in assisting users with equipment and data; supports help desk in the exchange of information and advice; implements solutions or notifies outside vendors as required.
• Assist with field installation training for new student technicians.
• Provides support for the Emergency Management Operations Team (EMOT)
• Participates in a periodic after-hours on-call rotation.
• As part of the Essential Personnel, provide onsite support during emergencies (snowstorms, hurricanes etc.).
• Weekend and off-hour work may be necessary on occasion.
• All other duties as assigned.

Minimum Qualifications:

• Bachelor's degree and/or its equivalent required.
• Minimum of 3-5 years related experience.
• 3+ years related work experience in IT working with the following data and telephony network systems:
• Structured cabling systems.
• Power distribution and UPS systems.
• Wireless LAN systems.
• Network technology components.
• IP Network Protocols and common network configurations & troubleshooting.
• Proficient understanding of cabling infrastructure and differences between CAT 3, CAT 5/5E, CAT 6 and CAT 6A cabling.
• Familiar with Applications including Visio, Cisco IOS, Microsoft Office, Adobe Acrobat.
• Familiar with HSRP, Spanning Tree, VLAN configuration changes, SNMP monitoring and Radius authentication concepts.
• Experience with network technology components.
• Experience with Network protocols like TCP/IP and UDP and subnetting..
• Knowledge of fiber optic networks, POTS, VOIP, DR procedures.
• Ability to handle moderate to heavy network supplies.
• Excellent written and verbal communication skills.
• Demonstrated ability to work in a fast-paced, deadline driven environment.
• Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.
• Ability to work with changing priorities and with multiple projects.
• Ability to be precise and attentive to detail is essential.
• Ability to work with minimal supervision.
• Ability to work weekend and off-hour work on occasion.
• Flexibility to participate in a periodic weekly 24x7 on-call rotation that may require working days and weekends.

Preferred Qualifications:

• Cisco Switches, Routers and Operating Systems (IOS, IOS-XE, NX-OS).
• Aruba wireless solution.
• Proficient with spreadsheets.
• Experience interpreting construction drawings and documents
• CCNA Certification or equivalent experience preferred.
• Applications including Visio, Microsoft Office, Adobe Acrobat.
• RingCentral.
• Service Now.
• Google Workspace - Gmail, Drive, Calendars, Docs, Sheets, etc.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.