Pet Insurance Claims Consultant
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About The Role
As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.
Key Responsibilities
Claims Management
- Review and process pet insurance claims with precision and care.
- Assess veterinary documentation to determine eligibility under policy guidelines.
- Make informed decisions on approvals, partial payments, or rejections.
- Identify and escalate potential fraud.
- Negotiate claim costs where appropriate.
- Communicate empathetically with policyholders via phone and email.
- Provide clear updates and guidance throughout the claims process.
- Liaise with veterinarians and clinics to gather necessary documentation.
- Maintain accurate records in our claims system.
- Ensure compliance with internal policies, industry regulations, and legal standards.
- Contribute to continuous improvement initiatives in claims handling.
Monday to Friday: 06:00 – 15:00
These hours are subject to change based on business needs and daylight savings.
Why Join Us?
You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.
Ready to Apply?
If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!
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