Clerk II - Accounts Receivable - Chargebacks

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities

• Accurately research and resolve contract pricing and chargeback claims in a timely manner.
• Review and reconcile customer resubmissions, assigning tasks to chargeback processors as needed.
• Utilize advanced Excel skills, including v-lookup functions, to validate data and ensure accuracy.
• Process and validate deductions, credits, and resolve open chargeback variances.
• Maintain internal productivity and tracking logs; generate reports as requested.
• Review credit balances for resubmission repayments and centrally track related research.
• Manage chargeback case volumes in Salesforce, adhering to corporate record retention policies.
• Participate in customer and client calls to address and resolve contract or chargeback variances.
• Collaborate with the Accounts Receivable (AR) team and other functional groups to resolve open deductions and provide necessary support.
• Perform other duties and special projects as assigned by management

Education

• High School Diploma/GED or equivalent experience required.
• Certification in bookkeeping, accounts payable, accounts receivable, or accounting support preferred.

Work Experience

• 2+ years of experience in accounting, accounts payable, accounts receivable, general ledger support, reconciliations, close support, or a related field required.

Skills And Knowledge

• Advanced proficiency in Microsoft Excel, including v-lookups and data validation.
• Ability to communicate effectively in English both orally and writing
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent organizational and communication skills.
• Ability to collaborate across teams, manage multiple priorities, and meet deadlines.
• Experience with Salesforce and knowledge of contract pricing or chargeback processes is a plus.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Cencora Costa Rica Limitada

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned