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MUK Linkedin · Posted 6d ago

Palo Alto Networks Engineer

Georgia, United States

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Indexed description

Requirements

  • Higher education (technical);
  • 2+ years of work experience (in the IT market or related sectors);
  • Language proficiency: Georgian – fluent; English – B1 level or above; Russian – fluent;
  • Knowledge of networking fundamentals and network topology;
  • Understanding of cybersecurity product principles and the technical problems they solve;
  • Experience working with information security hardware from the following vendors: Palo Alto Networks, Cisco, Check Point, Fortinet, or Juniper;
  • Experience with the following technologies: NGFW, VPN, URL filtering, IoT Security, Endpoint Protection, DNS Security, Cloud Security;
  • Certification in engineering courses from vendors such as Cisco, Palo Alto Networks, Fortinet, Juniper, AWS, or Azure is a plus;
  • Experience in administration, testing, configuration, or support for products such as Next-Generation Firewalls, Endpoint Protection, and Cloud Security;
  • Experience working for a systems integrator, distributor, or large enterprise client;
  • Willingness to commit to long-term cooperation with the company.

Responsibilities

  • Troubleshooting and interaction with the vendor's technical support team;
  • Driving sales growth through technical expertise, skilled project support, and professional first-line support for Palo Alto Networks customers;
  • Communicating with engineering teams from Palo Alto Networks, partners, customers, and MUK teams;
  • Studying relevant materials and knowledge bases to provide expert technical support for customer and partner cases regarding Palo Alto Networks products, in compliance with SLAs and KPIs;
  • Obtaining Palo Alto Networks certification as a Support Engineer;
  • Set up and use lab environments to test Palo Alto Networks hardware and software, as well as to work through technical troubleshooting scenarios;
  • Assist partners and customers with the installation, configuration, and updating of Palo Alto Networks information security systems;
  • Locate all necessary documentation regarding Palo Alto Networks products (questionnaires, RFPs, battlecards, EULAs, topology diagrams, comparison charts, etc.).

Personal Qualities

  • Teamwork skills;
  • Business communication skills;
  • Ability to analyze information, think systematically and quickly, and make optimal decisions under time and information constraints;
  • Proactivity;
  • Attention to detail, responsibility, and integrity;
  • Ability to sustain high levels of effort, energy, and stress resilience.
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