Business Solutions Architect

Qualifications:

Required

• 4+ years in a customer-facing role in B2B SaaS, owning complex accounts end-to-end.
• Demonstrated ability to advise customers on business and operational decisions.
• Ability to design structured solutions from ambiguous customer needs (requirements gathering, scoping, defining success criteria).
• Ability to own complex customer relationships end-to-end, including situations where complexity creates friction or risk.
• Comfort managing a portfolio of accounts at once, each with different needs and shifting priorities.
• Able to reprioritize quickly without losing quality or context on any one account.
• Ability to change tasks frequently, for changing customer needs.
• Active use of AI tools as a core part of daily work — maintaining account context, drafting solution documents, researching questions.
• Clear written communication: precise, complete, and defensible.

Projects

Worksuite is looking for a Business Solutions Architect to own a portfolio of customer accounts end-to-end.You're the person who designs and builds the actual solution to a customer's problem, not just the person who manages the relationship around it. You'll get to know each customer's business, translate their problems into a solution, write the scripts or configuration needed to build it, coordinate any deeper technical work with an engineering partner, and stay accountable for the account over time.

Key Responsibilities:

Customer Relationship Ownership

• Own a portfolio of customer relationships end-to-end, from first engagement through delivery and ongoing success.
• Serve as the trusted advisor for customer outcomes.
• Build deep knowledge of each customer's business, workflows, and goals.
• Maintain a living plan for each account's needs: keep it current, own the risk register, and ensure open items are always visible.

Solution Design

• Translate customer needs into structured solutions with clear intent, context, and a way to measure success.
• Identify and surface risks during solution design.
• Collaborate with other team members often to design and implement the best customer solution.
• Own each solution from initial design through customer sign-off.

Ongoing Account Management

• Monitor active accounts for emerging needs, risks, and lifecycle events.
• Partner with other Worksuite teams on account dependencies.
• Proactively surface changes or updates that affect the customer's account.
• Own the accuracy of account information and configuration; audit regularly and correct before issues surface externally.

AI-Assisted Account Management

• Treat AI tooling as a standard part of account management: use it to maintain intelligence across a complex book of business at a level that would otherwise require a larger team.

Account Growth & Health

• Identify expansion opportunities grounded in the customer's business evolution.
• Monitor account health
• Conduct structured account reviews and renewals

Why Worksuite:

• Competitive salary
• Flexible work arrangements
• Remote work environment
• 14 weeks of paternal & maternal leave
• Unlimited PTO (minimum of 25 days/year)
• Required Mental Health Day each month

Additional Qualifications

• Experience with scripting languages commonly used for platform customization/automation (e.g. Python, JavaScript, SQL).
• Experience with Git/GitHub for version control and collaborating on code.
• Comfort with technical concepts sufficient to partner credibly with an engineering counterpart on deeper platform changes.
• Experience with agentic or multi-step AI workflows applied to account management use cases.