Enterprise Administrator

General Responsibilities

Oversee implementation and management of the organizations infrastructure systems, to include, but not limited to, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (MECM/SCCM), Active Directory, Microsoft 365, and related cloud services.

Develop, implement, and maintain policies, standards, and procedures to ensure secure, reliable, and highly available enterprise systems.

Primary Responsibilities

Essential Roles and Responsibilities:

• Work with Architects to establish enterprise technology solutions that support business objectives, operational requirements, and the strategic direction of Information Technology.
• Assist Architects in evaluating current-state environments, identifying technical debt and architectural limitations, and developing future-state roadmaps and modernization strategies.
• Partner with Architects to identify opportunities for standardization, automation, and operational efficiency across enterprise systems and endpoint management platforms.
• Collaborate with Architects to design solutions that provide high availability, security, scalability, and reliability across enterprise environments.
• Adhere to change management and version control processes, including documentation, approval, testing, and implementation of system changes.
• Maintain accurate technical documentation, system diagrams, standards, and operational procedures for assigned enterprise platforms.
• Provide Tier IV support and serve as the highest level of technical escalation for complex identity, endpoint management, and infrastructure issues.
• Troubleshoot and resolve advanced problems involving Microsoft enterprise technologies, endpoint management, authentication, device compliance, software deployment, and cloud integration.
• Serve as the primary escalation point and technical resource for the systems administration team.
• Develop test plans, implementation plans, migration strategies, and project timelines in partnership with Infrastructure Project Managers.
• Ensure enterprise systems meet security, compliance, audit, and governance requirements.
• Identify opportunities for automation through PowerShell, Microsoft Graph, and other Microsoft technologies to improve operational efficiency and consistency.
• Stay current on Microsoft platform developments, emerging technologies, and industry best practices through ongoing training, certification, and professional development.
• Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Maintain quality standards on all projects.

Technical Responsibilities

Identity & Access Management

• Engineer and support Microsoft Entra ID, Active Directory, hybrid identity solutions, and authentication services.
• Manage Conditional Access policies, Multifactor Authentication (MFA), Single Sign-On (SSO), Privileged Identity Management (PIM), and identity governance solutions.
• Support identity lifecycle management, provisioning, and access control processes.

Endpoint Management

• Engineer, administer, and optimize Microsoft Intune and Microsoft Configuration Manager (MECM/SCCM).
• Design and maintain endpoint management strategies for Windows, mobile devices, and remote workforce solutions.
• Manage operating system deployment, patch management, software distribution, compliance policies, and endpoint security configurations.
• Implement modern device management strategies, including Autopilot and co-management.

Microsoft 365 & Cloud Services

• Support Microsoft 365 services and integrations, including Exchange Online, Teams, SharePoint Online, OneDrive, and related cloud technologies.
• Collaborate with security teams to implement and maintain Microsoft security solutions and compliance controls.
• Assist in cloud adoption, migration, and modernization initiatives.

Automation & Operations

• Develop and maintain PowerShell scripts and automation solutions to streamline system administration and operational processes.
• Monitor system health, performance, and availability while proactively addressing risks and issues.
• Participate in enterprise projects, upgrades, migrations, and technology refresh initiatives.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field and 5 years of relevant experience; or in lieu of a degree, a minimum of 9 years of related experience.
• Minimum of 5 years of progressive experience engineering, administering, and supporting enterprise Microsoft infrastructure solutions.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience supporting enterprise-scale Microsoft environments in both on-premises and cloud platforms.
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Advanced knowledge of Microsoft Entra ID, Active Directory, Microsoft Intune, and Microsoft Configuration Manager (MECM/SCCM).
• Strong understanding of Microsoft 365 administration and hybrid cloud architectures.
• Experience with Windows Server, PowerShell automation, and virtualization platforms.
• Experience implementing and supporting security technologies such as Conditional Access, MFA, PIM, Defender, and endpoint security solutions.
• Knowledge of Microsoft Graph API, automation frameworks, and infrastructure-as-code concepts.
• Experience supporting highly available and mission-critical enterprise systems.
• Microsoft certifications such as Microsoft Certified: Enterprise Administrator Expert, Identity and Access Administrator Associate, Endpoint Administrator Associate, or equivalent preferred.