Cybersecurity Operations Analyst

Job Summary:

Monitors and reports security events in the iQor enterprise. Performs daily health checks on security devices while ensuring compliance with security frameworks, standards, and regulatory requirements including ISO standards, PCI DSS, SOC controls, and HIPAA requirements.

Responsibilities:

• Performs daily monitoring and reporting of security events.
• Studies and reviews device security logs.
• Performs ad hoc reports from security tools as requested.
• Submits tickets to the Service Desk describing security incidents with supporting information or evidence.
• Performs initial investigations from daily reports and monitoring.
• Performs routine health check lists for security tools.
• Ensures security monitoring activities align with ISO, PCI DSS, SOC, and HIPAA compliance requirements and industry best practices.
• Assists in maintaining and supporting compliance initiatives related to ISO standards, PCI DSS, SOC audits, and HIPAA security requirements.
• Participates in projects as assigned.
• Performs mentoring and education for security staff members.
• Drives continuous improvement through trend reporting analysis and metrics management.
• Assures that procedures and work instructions are efficient and not redundant.
• Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes that are “best in field.”
• Demonstrates a commitment to customer service; anticipates, meets, and exceeds expectations by solving problems quickly and effectively, making customer issues a priority.
• Confers with reporting manager on complex or unusual situations.
• Establishes new measurement systems where possible.
• Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
• Maintains discretion and confidentiality in all areas pertaining to IT systems, data, and proprietary information, whether internal to iQor or customer-specific, ensuring compliance with applicable security and privacy standards.
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• Understands and embraces the business and IT strategic direction.
• Supports audit readiness activities and compliance documentation related to ISO, PCI DSS, SOC, and HIPAA requirements.
• Performs other duties as assigned.

Skills Requirements:

• 2-3 years of equivalent external work experience or equivalent formal training in related duties.
• 1 - 2 years of experience in IT or security field.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

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