Expert in Security of Electronic payment channels and Fraud Prevention, Sofia

DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people to build its successful future. This position is a fantastic opportunity for a professional to create value and develop within one of the largest banks in Bulgaria.

We are currently looking for an Expert to join our Security of Electronic payment channels and Fraud Prevention Section, Security Directorate, Sofia

Key Responsibilities:

• Monitor customer accounts and transactions for potentially fraudulent activity using fraud detection systems and analytical tools.

• Review alerts and investigate unusual account behavior in accordance with established policies and procedures.

• Apply immediate prevention measures to mitigate financial losses upon detection of fraudulent activity

• Escalate confirmed or suspected fraud cases to the appropriate internal teams.

• Contact customers, when required, to verify transactions, investigate suspicious activity and raise awareness for the risks of payments fraud

• Document investigations accurately and maintain case records based on internal requirements.

• Collaborate with Customer Service, Operations, Compliance, Risk, and other stakeholders to resolve fraud-related issues.

• Identify fraud trends and emerging risks and contribute with recommendations for improving detection and prevention processes.

• Ensure compliance with internal policies, banking regulations, and data privacy requirements.

• Meet productivity, quality, and service-level targets while maintaining high investigation standards.

• Work on a shift-based schedule (24/7 coverage including night shifts, weekends and public holidays).

Requirements:

• Bachelor’s degree in Cybersecurity/Information Systems/Finance/Economics/Business/Statistics or any other relevant subject

• Strong analytical and critical thinking skills

• Sound judgment and decision-making in a high-stakes environment

• Ability to multi-task and prioritize competing tasks under pressure

• High level of integrity, responsibility and professionalism

• Strong technical aptitude with the ability to quickly learn and effectively use fraud detection tools, banking systems and data analysis software. Comfortable adapting to new technologies and digital processes.

• Customer-focused and solution-driven mindset

• Excellent communication and interpersonal skills, team-player attitude

• Proficiency in English, written and verbal (minimum level B2)

• Familiarity with payment fraud, digital fraud and cybecrime

• Customer service experience or experience in the financial services sector is preferred

We offer:

• Excellent opportunities for professional and career development in one of Bulgaria’s leading banks

• Food vouchers in the amount of up to 102.26 EUR per month

• 20+5 paid holiday leave

• Additional Health Insurance

• Annual bonus scheme depending on the achieved results

• Favorable conditions for housing and mortgage lending, as well as for bank products and services

• Preferential conditions for Multisport / CoolFit card

• Discounts in various companies

• Professional trainings for specific knowledge and skills

• Refer a Friend Bonus

• Opportunity to work in a leading financial institution

• Dynamic, results-oriented environment

• Competitive and flexible compensation package

• Professional development and training opportunities.

If this position sounds like the right fit for you, we’d love to receive your application. All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.