IT Infrastructure Administrator

We're committed to bringing passion and customer focus to the business.

150 W. Church Ave Maryville, TN 37801

The IT Infrastructure Administrator will design, implement, maintain, and evaluate Blackberry Farm's server, storage, virtualization, backup/disaster recovery, and cloud/data platform infrastructure. The position ensures the systems that support guest-facing and back-of-house operations — including core business applications, data platforms, and integrated systems — are reliable, secure, and scalable. The role works closely with the Network Engineer, Network Security Administrator, and broader IT team to maintain a stable, well-governed technology foundation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Designs, deploys, and maintains virtualized server infrastructure (VMware) supporting core business systems
• Administers and maintains storage systems (SAN) to ensure performance, capacity, and availability of company data
• Manages backup and disaster recovery systems (Veeam or equivalent), performing regular recovery testing to ensure business continuity
• Maintains and monitors Windows server operating systems, patching and updating systems on a regular schedule
• Administers Microsoft Exchange/Office 365 and Active Directory environments, including account provisioning and access management
• Supports and maintains cloud and data platform infrastructure (e.g., Snowflake, Salesforce environments) in coordination with business system owners
• Monitors infrastructure performance and capacity, proactively identifying and resolving bottlenecks before they impact operations
• Partners with the Network Engineer and Network Security Administrator to ensure infrastructure security aligns with firewall, network access, and overall security policy
• Performs and monitors daily system backups and validates data integrity and availability
• Maintains documentation of infrastructure architecture, configurations, and standard operating procedures
• Evaluates and recommends new infrastructure technologies, tools, and vendors to improve reliability, performance, and cost efficiency
• Leads infrastructure-related projects, including new system deployments, migrations, and integrations
• Coordinates with software and platform vendors to troubleshoot infrastructure-level issues and escalate as needed
• Protects organizational value through safeguarding of confidential information and enforcement of infrastructure access controls
• Supports property IT operations by working tickets submitted within the IT ticketing system
• Recommends information technology strategies, policies, and procedures by evaluating outcomes, identifying problems, and anticipating future infrastructure requirements
• Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining professional networks
• Accomplishes organizational goals by participating in cross-functional projects and addressing infrastructure issues in a timely manner
• Follows directions of supervisor or any member of management

To perform the essential functions of this position, regular and predictable attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

Supervisory Responsibilities

• None

• BS in Information Technology, Computer Science, or related field preferred
• VMware certification (VCP or equivalent) preferred
• Veeam or equivalent backup software
• Dell EMC SAN or equivalent storage systems preferred
• Microsoft Exchange / Office 365 administration
• Active Directory administration
• Windows Server operating systems
• Experience with cloud/data platforms (e.g., Snowflake, Salesforce infrastructure) preferred
• Micros point of sale systems preferred
• Opera property management system preferred
• ITIL Foundation or equivalent IT service management experience desirable

• Must be able to communicate with ALL Team Members in a professional and courteous manner
• Excellent communication and writing skills and professional appearance is required

• Basic Math and Excel skills

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals; must be able to apply logical thinking to a wide range of intellectual or practical problems

• Must be able to work in a General Office setting

• General office

• Some travel may be required initially for training purposes

• Monday – Friday – 8 am – 5pm
• On-call rotation for after-hours support
• Some weekends and/or evenings as needed to handle special events or emergencies