SA&I Customer Success Team Manager

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

Job Description

ABOUT THE JOB

We are expanding our ad hoc research department and looking for people curious about the world, people, and consumer trends. 

Responsibilities:

• Leading the team in a way that fosters a positive atmosphere while also delivering the expected financial performance. 
• Delivering projects with excellence, in a way that promotes customer satisfaction and repeat purchasing/renewals, in particular:
  • Selecting appropriate research tools that will address the client’s business questions
  • Collaborating with the operations team on project execution
  • Preparing results and presenting them to the client in cooperation with the Sales team
• Acting as a Thought Leader for your clients and the area of expertise.

Requirements: 

• You have at least 3  years of experience in consumer research (quantitative), in various sectors and methodologies;
• You know how to advise clients, both in the design phase of the research and in drawing conclusions and making recommendations;  
• You are proficient in English, including client presentations. 

WHAT WE OFFER

• A great and cohesive team; 
• Flexible working hours and a good office location, a hybrid working model possible;
• Private Health Insurance compensation package (after the probation period) and Employee Assistance Program;
• Work in an international environment (global projects and other initiatives); 
• Opportunities for professional development (mentorship program, access to an online platform with personal development programs); 
• A salary system based on an employment contract. 

Please only send applications that meet the specified requirements. Selected candidates will be invited for an interview. We reserve the right to contact only selected candidates. We assure all candidates of confidentiality. 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion