Virtual Sales Manager - London

What To Expect
The role of the Virtual Sales Team, OLP, is to educate, inspire and skilfully guide repeat Tesla customers into continuing their Tesla journey of ownership. Through targeted outbound campaigns and elevation of the customer experience, this team is responsible for growing the retention rate in the UK.

The team focuses on financing options, trade-ins, collection and providing a World class experience. The Virtual Sales Manager is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both internal and external customers.

It is our mission to accelerate the World’s transition to sustainable abundance.

To be successful at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and be ready to manage change.

Location: Office based in our London HQ

What You'll Do

Build, develop and grow a team of Virtual Sales Advisors for the UK Market

Monitor employee productivity which consists of, but not limited to: Direct Sales, Delivery Functions, Inbound & Outbound Communications and Ownership Outreach

Communicate and implement all relevant changes that impact the team regarding policy and process

Collaborate with other departments in efforts to clear roadblocks and build strong stakeholder relationships

Set goal to meet minimum expectations and manage ongoing performance

Train and mentor new team members as well as identify future team leaders

Work on the continuous improvement of processes and procedures related to the repeat purchase of Tesla products

Actively coach team members on sales conversations and provide timely feedback

Create and maintain a fun, inclusive culture that rewards hard work and innovation

General Duties

Operate with a flexible mindset to support sales needs across the team

Ensure that customer details and all actions are accurately tracked and updated in our internal systems

Execute on and share best practices with Field counterparts within the Market and Region

Manage any additional duties to support wider business requirements

Ability to prioritise effectively and handle shifting priorities

What You'll Bring

At least 3 years of sales experience in a fast-paced environment

Experience in managing remotely

Positive and energetic, excellent listening and communication skills

Showcases an ability to take initiative and be proactive

Capable of working autonomously as well as in a team

Resilience and adaptability to an ever-changing work environment

Ability to work evening hours, weekends, and holidays in an office environment

Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).

Flexibility to travel between Manchester, London and Ireland

Must have a valid driver’s license for minimum of 2 years

Must have and continue to maintain a valid and safe driving record

Must have the right to work in the UK

, Tesla