System Administrator

Veterans' Preference Applies

EEO Statement

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services

Non-Smoking

The City of Delray Beach is a Non-Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.

This is an advanced internal IT position responsible for developing and implementing of security systems that will provide detection, prevention, containment, and deterrence mechanisms to protect and maintain the integrity of the Information Technology Department and the City of Delray Beach network/computer system. The position has responsibility of technical issues as assigned by management, including desktop management, server management, network management, print management and other advanced technical tasks. Work involves the execution of special programs, verification of backups, risk assessment, intrusion prevention/detection, incident response, vulnerability assessments, security policy and procedures, security awareness, computer forensics, investigation, design of secure frameworks, firewalls, security notifications, network/system hardening, and information security consultation. Work is performed under general supervision of the Chief Technology Director, Senior Solutions Architect and the Infrastructure Operations Manager/Lead Engineer.

Essential Job Duties

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Administer and support Microsoft Windows servers and desktops.
• Support Microsoft 365, Azure, Entra ID (Azure AD), Active Directory, and Group Policy (including SSO and MFA configurations).
• Patch and maintain servers and endpoints, including coordinated maintenance windows and post-change validation.
• Create Virtual server snapshots prior to updates and configuration changes; manage rollback when necessary.
• Deploy software and manage endpoint inventory using PDQ Connect.
• Support EDR, XDR, and MDR security products and workflows; investigate and remediate compromised endpoints.
• Administer and tune Trend Micro security suite for endpoints and servers; review and release quarantined emails in O365.
• Support Netwrix and ManageEngine solutions for auditing, configuration, and operations.
• Provide desktop support to end users and serve as an escalation point for security-related tickets.
• Manage user accounts and permissions, ensuring least-privilege access and account hygiene.
• Support virtual environments such as VMware or OpenShift.
• Assist with basic security monitoring, vulnerability remediation, and system hardening across servers and endpoints.
• Troubleshoot basic network, VPN, firewall, IDS, and IPS issues in coordination with network teams.
• Maintain system documentation, change logs, and asset inventory.
• Participate in the on-call rotation and perform off-hours patching/maintenance as required.
• Assist in routine system and network management tasks including: Windows System Administration; Change Management; System Updates and Patch Management; Penetration Detection; Storage Management, including Backup and Recovery of server and desktop systems.
• Respond to and investigate security related service desk tickets and incidents, and communicate and manage expectations during the resolution of the issue.
• Ensure that IT security best practices and configurations are included in network, desktop, server, wireless, VoIP and mobile configurations.
• Ensure information stored on City computers or networks is not disclosed to unwanted parties or modified inadvertently
• Audits users/systems to ensure City policies and procedures are being followed and security is maintained.
• Monitor, analyze, and respond to SEIM alerts IDS/IPS events, and security bulletins to identify threats and vulnerabilities.
• In the event data is compromised, repair the damage, and take measures to seal the security hole that enabled the data compromise.
• Support and administer Mobile Data Management, Web Content Filtering, Email Security, Wireless, Applications and Web based Applications.
• Evaluate new technologies and stay current with industry trends to recommend improvements.
• Make recommendations to management on enhancements to existing and new security hardware, software, or related tools. Assist in evaluating, planning, configuration, and implementation of new/existing security applications/tools.
• Teaches and educates City employees with Information Technology (IT) related security issues to heighten security awareness.
• Follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software.
• Adheres to ITIL and ITSM practices.
• Participate in the team’s on-call support rotation.
• Mentor / cross-train team members on existing and new/emerging technologies.
• May assist all IT staff positions.
• Fosters positive employee relations and employee morale on a City-wide basis.
• Other duties as assigned.

• This position is fully remote and performs all assigned duties from an approved remote work location.
• This is a Monday-through-Friday position.
• The normal schedule may be four 10-hour workdays.
• Flexibility is required to occasionally work five 8-hour days, typically from 8:00 a.m. to 5:00 p.m.
• Participation in an on-call rotation is required.
• Occasional after-hours work may be required for maintenance or urgent issues.

• Associate degree in information technology, cybersecurity, computer science, or a related field—or equivalent experience.
• A minimum of six (6) years' experience in IT security infrastructure, design, operations, and information assurance.
• Entry-level certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications are preferred but not required.
• Experience supporting Microsoft servers, desktops, and Microsoft 365.Familiarity with Azure, Entra ID, Active Directory, and Group Policy.
• Experience patching servers and endpoints and coordinating maintenance windows. Experience supporting desktop users and endpoint troubleshooting.
• Familiarity with virtualization platforms (e.g., VMware or OpenShift). Basic networking knowledge, including TCP/IP, DNS, DHCP, switching, VPNs, firewalls, IDS, and IPS. with EDR, XDR, or MDR systems is preferred.
• Demonstrated interest in developing cybersecurity skills.

Ability to establish and maintain effective working relationships and interact well with colleagues and users. Ability to communicate effectively in oral and written form. Ability to understand and follow moderate to complex oral and written instructions. Ability to manage and prioritize routine, specialized, and complex assignments and problems. Ability to organize tasks in a logical and systematic manner. Ability to understand and adhere to procedures and policies. Skill in supporting and training end-users in the use of multiple applications. Skill in using Microsoft Office applications. Ability to adapt to an evolving and continually improving environment.

A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change

Full-time employees of the City of Delray Beach are provided with a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long-term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group.

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01

The City will not consider applicants who have used tobacco products for a period of at least three months prior to application for employment. The definition of "tobacco products" shall include, but is not limited to, cigarettes, e-cigarettes, cigars, chewing tobacco, pipes and snuff. Have you used any tobacco products for a period of at least three months prior to your application for employment?

• Yes
• No

What is your current education level in computer science or related field ? You must attach a copy of your degree certificate or transcripts to your application in order to be considered, otherwise it will be rejected.

• High School
• Associate Degree
• Bachelor Degree
• Masters or Above

Do you possess a valid Florida Driver's license with a good driving record? If you possess a driver's license from another state, please acknowledge that you must obtain a Florida one within 30 days of the hire date.

• Yes, I have a Florida driver license with a good driving record
• I have it from another state but I acknowledge I must obtain a Florida one within 30 days of the hire date.
• I don't have a Driver License from any state.

How many years of verifiable experience in IT security infrastructure, design, operations, and information assurance do you have?

• No experience
• One year
• Two to three years
• Four to five years
• Six to seven years
• Eight to nine years
• Ten years or more

Please describe your verifiable experience in IT security infrastructure, design, operations, and information assurance. Include title, place of work, duties, etc. A resume is not an option; you must describe it or indicate N/A if no experience.

06

Do you have a certification in at least two of the following: Security+, CEH, CISSP, SSCP, CCNP, GCFA, GCIA, GCIH, MCSE, CCNA/CCNP, PMP, or equivalent certifications? If you answer YES, please attach a copy to your application to be considered for the position. If not, please acknowledge that you must obtain them within six months of hire.

• Yes, I am attaching a copy of my certifications for your consideration for the position.
• No, but I acknowledge I must obtain them within 6 months of the hiring date.

Do you have verifiable experience working with Microsoft Server, Microsoft SQL Server, Microsoft Office, Active Directory, and IIS?

• Yes
• No

Please describe your verifiable experience with Microsoft Server, Microsoft SQL Server, Microsoft Office, Active Directory, and IIS. Include places of work, titles, duties, and other relevant details. Do not write "See resume"; you must describe your experience or indicate N/A if you have no experience.

09

Are you claiming Veteran's preference? If so, you must scan and attach a copy of your DD-214 to this application. Otherwise, your claim will not be considered. Please note that only a DD-214 with an HONORABLE discharge qualifies to claim veteran's preference.

• Yes
• No
• Required Question