IT/OT Systems Administrator

Merz Aesthetics is a medical aesthetics business with a long history of empowering health care professionals, patients and employees to live every day with confidence. We aim to help people around the world look, feel and live like the best versions of themselves — however they define it. Clinically proven, its product portfolio includes injectables, devices and skin care treatments designed to meet each patient’s needs with high standards of safety and efficacy. Being family owned for more than 115 years, Merz Aesthetics is known for building unique connections with customers who feel like family. Merz Aesthetics’ global headquarters is in Raleigh, N.C., USA, with a commercial presence in 90 countries worldwide. It is also a part of Merz Group, which was founded in 1908 and is based in Frankfurt, Germany. Learn more at merzaesthetics.com.

Position Snapshot

Job Title: IT/OT Systems Administrator

Location: Lonay (Vaud, Switzerland)

Activity rate: 100%

Type of contract: CDI

Key Responsibilities

Administer and maintain reliable, secure and compliant IT/OT systems supporting production, laboratory and business operations.

Drive operational excellence through effective system ownership, monitoring, access management, controlled changes, documentation and business continuity practices.

Support qualification, validation, audits, CAPA, deviations and change controls for regulated computerized systems.

Lead or coordinate system implementations, upgrades and operational handovers across local, Corporate and Global stakeholders.

Support manufacturing systems, MES and production-related applications throughout their lifecycle.

Coordinate suppliers and critical maintenance activities while strengthening operational security, governance and continuous improvement across the IT/OT environment.

What Will Make You Successful

Knowledge & Skills

• Good understanding of IT/OT systems, industrial environments, production systems and GxP-regulated computerized systems, including system configuration, user access, technical accounts, backup follow-up, monitoring and lifecycle support.
• Strong ability to document, standardize and improve operational processes, procedures, work instructions, technical documentation, inventories, system records and operational routines.
• Understanding of operational governance, access and periodic reviews, configuration control, audit readiness, account management, hardening, vulnerability follow-up and risk reduction.
• Understanding of computerized system validation principles and GxP expectations, with the ability to support assessments, protocols, testing, traceability, deviations, CAPA and change controls.
• Ability to coordinate implementation projects, technical activities, risks, dependencies, deliverables and operational handovers across Global teams, Corporate IT, local functions, suppliers and integrators.
• Ability to act as system owner, provide backup coverage for critical systems, and ensure effective handover, knowledge transfer and business continuity.
• Very good written and verbal communication skills in French and English.
• Ability to travel occasionally, approximately 1 to 3 times per year, depending on project, supplier, training or collaboration needs.
• Relevant certifications or training in IT service management, networking, Microsoft technologies, industrial cybersecurity, GxP/CSV, project management, MES or industrial systems are an advantage but not mandatory.
• Strong ownership, accountability and reliability, with a structured, rigorous and documentation-oriented approach.
• Ability to work independently and collaboratively, challenge constructively, propose improvements, manage priorities and communicate effectively with technical and non-technical stakeholders.
• Service-oriented and continuous improvement mindset, with strong awareness of production continuity, compliance and business impact.

Bachelor’s degree or equivalent qualification in Information Technology, Computer Science, Industrial Systems, Automation, Engineering or a related technical field. Equivalent professional experience in IT, OT, infrastructure administration, industrial systems, manufacturing systems or regulated environments may be considered. Additional training in IT service management, infrastructure operations, system administration, validation, cybersecurity, automation, project coordination or regulated computerized systems is an advantage.

Professional Experience

• Minimum 5 years of professional experience, preferably in IT or OT systems administration, industrial or manufacturing environments, infrastructure operations, GxP-regulated computerized systems, production or laboratory systems, MES, system implementation, lifecycle management or validation support.
• Experience in a regulated environment such as pharmaceutical, medtech, life sciences, manufacturing or laboratory operations is strongly appreciated.
• Experience coordinating technical initiatives with Corporate IT, Global teams, business stakeholders, Quality, Engineering, Production and external service providers, and contributing to implementation, validation, testing, documentation, operational handover and continuous improvement activities, is expected.

Work-life balance: Our time is precious; to promote a good work-life integration, we allow flexible working hours and home office work, depending on the position requirements. Our employees also benefit from generous annual leave arrangements.

Ongoing training: Your personal and professional development is key to our success. You will have access to multiple training programs (e.g., LinkedIn Learning, FranklinCovey, Harvard online) and development opportunities.

Benefits: We offer various benefits, such as premium accident insurance, attractive Pension Fund, discounts programs, Employee Assistance Program, and regular fun team activities.

Sustainable development: The Merz Group is investing at every site to achieve carbon neutrality by 2035.