Specialist, Concierge Services

Yext Specialist, Concierge Services YesterdaySaved Easy Apply In-Office New York, NY, USA Easy Apply 46K-112K Annually Entry level 46K-112K Annually Entry levelArtificial Intelligence • Information Technology • Internet of Things • Marketing Tech • Social Media • Software • SEOProvides personalized, consultative, and technical support for Yext’s enterprise products. Responsibilities include troubleshooting client inquiries, managing support queues, delivering training and webinars, creating help content, translating customer needs, collaborating cross-functionally, documenting processes, and meeting quality, satisfaction, productivity, and service-level targets. The role requires strong communication, analytical thinking, computer skills, adaptability, and flexibility to work nonstandard schedules and overtime.Top Skills: APIsKnowledge GraphSaaS