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Waystar Builtin · Indexed 2026-09-01

IT Support Engineer I

Louisville, KY, USA

Entry level Builtin
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Indexed description

Waystar IT Support Engineer I YesterdaySaved In-Office Louisville, KY, USA Entry level Entry levelHealthtech • Payments • SoftwareProvides Tier 1 IT support through Jira tickets, calls, and email. Performs basic hardware, software, account access, connectivity, password reset, installation, driver, and Microsoft 365 troubleshooting. Documents issues and troubleshooting steps, resolves common requests, routes complex tickets to Tier 2, monitors ticket progress, communicates with users, follows SLAs and established procedures, and participates in an after-hours on-call rotation.Top Skills: Account Management SystemsJira Service ManagementMicrosoft 365Operating SystemsProductivity Software

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