Director, Client Success - Austin, TX (Hybrid)

Luxury Presence Director, Client Success - Austin, TX (Hybrid) YesterdaySaved Easy Apply Hybrid Austin, TX, USA Easy Apply 160K-190K Annually Senior level 160K-190K Annually Senior levelMarketing Tech • Real Estate • Software • PropTech • SEOLead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.Top Skills: AIAutomationSaaS