IT Support Specialist

The Jerritt Canyon deposit was discovered in 1972, and the first gold production from the property occurred in 1981. The Jerritt Canyon property contains 30,821 hectares of mining claims located in the mining-friendly state of Nevada. First Majestic acquired the Jerritt Canyon Gold Mine from Sprott Mining Inc. on April 30, 2021. In May 2023, operations were suspended to prioritize exploration and technical studies. Jerritt Canyon is now entering a new phase of evaluation and planning, requiring substantial technical support to advance the work necessary for a potential future restart of operations.

The Opportunity

The IT Support Specialist is responsible for providing reliable, responsive, and high-quality technical support to users at the Jerritt Canyon site. This role delivers Tier 2 and Tier 3 support across hardware, software, network, and communication systems to ensure consistent and efficient operation of IT services.

Working closely with site teams, this position supports day-to-day IT operations, resolves technical issues, and contributes to maintaining a stable and secure technology environment across the mine site.

Responsibilities

• Manage and resolve IT service requests and incidents, ensuring timely response and escalation based on priority and complexity.
• Provide on-site and remote end-user support using phone, email, and remote access tools.
• Install, configure, maintain, and troubleshoot hardware, software, and operating systems (Microsoft Windows and enterprise applications).
• Support and maintain site communication systems, audiovisual equipment, and user-facing technologies.
• Monitor system alerts and respond to maintain system performance, stability, and uptime.
• Support cybersecurity efforts by monitoring and responding to endpoint and network-related security alerts.
• Maintain and support network connectivity, including LAN and VPN environments.
• Perform IT infrastructure tasks such as hardware installation, cable routing, and equipment setup across the site.
• Maintain accurate documentation of IT systems, incidents, and resolutions.
• Ensure compliance with company IT policies, standards, and security protocols.
• Support IT asset management, including inventory tracking and equipment lifecycle management.
• Collaborate with internal teams to support operational needs and continuous improvement of IT services.

Education And Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3-5+ years of experience in IT support, system administration, or network administration.
• Experience in mining or heavy industrial environments preferred.
• Strong knowledge of Microsoft Windows operating systems and enterprise software environments.
• Experience with Active Directory, Microsoft 365, file systems, and IT service management tools.
• Familiarity with network technologies (e.g., Cisco, Aruba, Fortinet) and basic network troubleshooting.
• Experience supporting audiovisual systems and communication technologies is an asset.
• Knowledge of cybersecurity practices, endpoint protection, and system monitoring tools.
• Experience with virtualization environments (e.g., VMware) preferred.
• Strong troubleshooting, problem-solving, and analytical skills.
• Effective communication and customer service skills, with the ability to support users at all levels.
• Ability to work independently and manage multiple priorities in a dynamic environment.

The Company is an equal employment opportunity employer committed to providing employment opportunities to employees and applicants in accordance with all applicable laws.