Marketing Operations Transformation Executive Director

The J.P. Morgan Commercial & Investment Bank is experiencing a transformation in its content supply chain operations to enable faster development and delivery of marketing campaigns to its global customers and prospects.

As a Marketing Operations Transformation Executive Director on the Corporate Investment Bank team, you will define, implement and operate the end-to-end marketing content supply chain. You will be responsible for spanning multiple applications, including Adobe Workfront, Adobe Experience Manager (AEM) Assets and other Adobe AI-enabled tools. You will own a multi-quarter strategic portfolio spanning platform integration, Digital Asset Management (DAM) operations and modernization, expansion of the Adobe application ecosystem, and ensuring content delivery to multiple channels. You will manage a team of Marketing Operations professionals and work closely with Martech, Technology, Product Experience, and the Integrated Marketing Centers of Excellence production teams.

Job Responsibilities

• Define and deliver a multi-year content supply chain transformation strategy and roadmap aligned to marketing priorities and business outcomes.
• Partner with stakeholders to translate needs into process, platform, automation, and operating model solutions.
• Identify opportunities across the end-to-end workflow, define future state, and drive enhancements across platforms, automation, and governance.
• Establish KPIs and measurement (e.g., cycle time, throughput, adoption, quality, compliance, cost-to-serve) and report realized value.
• Identify and prioritize AI/automation use cases to reduce manual effort and improve decision-making and throughput.
• Lead DAM modernization and unification (AEM Assets), enabling reliable content delivery across channels and distribution platforms.
• Define and implement DAM integrations (Workfront, Creative Cloud, Frame.io, and selected non-Adobe tools).
• Deploy and drive adoption of Adobe applications (e.g., Content Hub, Dynamic Media, GenStudio, Express) aligned to priority use cases.
• Manage vendors and dependencies (Adobe and third parties), including delivery, risk, and commercial performance.
• Lead change management and operating model evolution to drive sustainable adoption.
• Manage risks, interdependencies, and delivery across a multi-quarter portfolio; ensure transparent governance and communications.

Required qualifications, capabilities, & skills

• 12+ years in Marketing Operations, Digital Transformation, or MarTech leadership
• Deep expertise with Adobe Experience Manager (AEM), Workfront Planning, Workflow, and Automation, DAM platforms in general, and familiarity with the Adobe family of applications
• Experience leading large-scale, cross-functional transformation programs
• A consultative style with strong integration and systems-thinking capabilities
• Expertise in taxonomy, metadata governance, and workflow design
• Proven ability to influence vendors and senior stakeholders and drive alignment
• Transformation of current marketing workflows and content operations to realize time and cost savings and improved user experience
• A fully integrated marketing technology ecosystem across Workfront, AEM, and DAM
• Successful migration to AEM Assets Cloud

Preferred qualifications, capabilities, & skills

• A unified taxonomy, governance and a scalable, organization-wide DAM

• Financial services or large enterprise experience preferred

• Improved speed and efficiency of content production and distribution

• Enablement of AI-driven marketing operations
• Reduction in manual workflows and operational friction

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.