Customer & Sales Support Specialist (Cement)

Overview

Pay Range: $26.15 - $32.00 Per Hour

• On-site in Lansing, IL**

Summary

The Customer and Sales Support Specialist will support multiple departments in the cement group including Sales, Billing, and Logistics. The role serves as a key coordination point between sales, accounts receivable, logistics, operations, and customers to help ensure pricing accuracy, freight reliability, timely communication, and effective execution of customer commitments.

Principal Duties And Responsibilities

Key responsibilities include:

Sales & Commercial Support

• Assist with price entry, quote preparation, and pricing documentation
• Coordinate freight considerations as part of bid and quote development
• Help manage Salesforce opportunities, quotes, customer information, and related sales activity when Market Managers are customer-facing
• Provide timely internal follow-up on customer needs, project requirements, and commercial commitments
• Support communication between the sales team and internal departments to keep customer commitments moving forward

Billing & Customer Support

• Respond to requests from internal and external customers about pricing concerns, ticket issues, and invoice and ticket requests
• Coordinate between Sales, Operations, Logistics, and Dispatch to resolve any issues with customer orders or tickets
• Accept Sales Tax Exempt Certificates, review for accuracy, and code order and customer accounts correctly
• Support Market Managers with customer communication related to payment status, billing questions, and account maintenance

Freight & Commercial Coordination

• Coordinate freight solutions across truck, rail, and barge to support reliable and competitive project execution
• Help resolve on-site, in-transit, or scheduling issues that may impact customer service
• Maintain carrier information within Apex to support compliant and dependable freight execution
• Provide freight cost, timing, and availability input to support pricing and customer commitments

Barge & Supply Alignment

• Maintain oversight of barge movements, barge status, and related inventory visibility
• Provide updates on supply timing, availability, and logistical constraints
• Support sales planning by communicating supply risks, delays, or timing issues
• Assist Market Managers in understanding supply timing before customer commitments are finalized

Global Responsibilities

• Regular attendance and physical presence at work is an essential function of this position
• Adhere to and champion Ozinga’s values of Service, Learning, and Entrepreneurship
• Participate in company safety program
• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

Qualifications

Education/Specialized Knowledge/Professional Certification:

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in logistics, business, or a related field preferred
• Working knowledge of pricing, freight, logistics, or construction materials preferred

Experience

• Minimum 1-2 years of experience in customer support, transportation management, or a related field preferred

Skills/Abilities

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn and use systems such as Salesforce, Apex, and other internal pricing, tracking, billing or AR tools
• Communication Skills: Strong written and verbal communication skills; ability to interact effectively with internal teams, customers, and external partners
• Attention to Detail: High level of accuracy and attention to detail in tracking shipments and handling billing
• Problem-Solving Skills: Ability to troubleshoot and resolve issues related to billing, tracking discrepancies, and logistics coordination
• Organizational Skills: Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
• Team Player: Ability to collaborate with various teams while maintaining a proactive and solution-oriented approach

Benefits Information

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our Benefits Include

• Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind.
• Retirement Plan Options – Helping you build a secure future.
• Voluntary Benefits – Helping you to cover unexpected expenses.
• Work-Life Balance – Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program – Offering confidential support for personal and professional challenges.
• Wellness Program – Promoting a healthy lifestyle through resources and incentives.

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!