Customer Service Data Specialist

For our client, a global company operating in the environmental compliance space, we are looking for a candidate for the position of Customer Service Data Specialist

Location: Warsaw, Śródmieście (3 days of work from the office, 2 days from home)

Responsibilities:

• Communicate with internal and external customers to address inquiries and resolve issues related to registration documentation.
• Manage the registration process for new customers across assigned countries.
• Monitor and oversee the proper flow of cases within the CRM system, including verifying the completeness of documentation submitted by Account Managers.
• Ensure timely processing of assigned tasks, monitor case statuses, perform follow-up activities, and identify and explain potential delays.
• Participate in registration-related projects conducted for the global organization.
• Collaborate with team members to resolve operational issues and address ongoing process-related challenges.
• Manage shared mailboxes and ensure effective communication with stakeholders.
• Support the Coordinator in creating, updating, and standardizing process documentation, including work instructions, checklists, and procedures.
• Independently execute registration processes for assigned countries.

Requirements:

• Previous experience in an operational role, particularly in customer registration or document management, is an advantage.
• Good understanding of business processes and CRM systems.
• Good knowledge of MS Office package (especially MS Excel).
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Self-motivated, responsible, and proactive approach to work.
• Ability to collaborate effectively with diverse stakeholders in an international environment.
• Good command of English, both written and spoken.
• Knowledge of an additional foreign language (e.g., German or French) will be considered an asset.
• Strong attention to detail and commitment to delivering high-quality work.

We offer:

• An international and multicultural work environment.
• A small and friendly team.
• Hybrid work model (3 days from the office, 2 days from home).
• Office located in the heart of Warsaw.
• Opportunities for professional development and learning on the job.
• Benefits package (medical care, sports card, learning support).