Customer Support Specialist

Customer Support Specialist

Warsaw | Poland & Baltic markets | Hybrid

If you enjoy solving complex service challenges, working with partners, and improving customer experience after the sale — this role offers a great opportunity to make real impact across multiple markets.

Why this role stands out

You won’t just manage service cases — you’ll own consumer care operations across Poland and the Baltics, influencing how products are supported, repaired, and experienced after purchase.

You’ll work at the intersection of customer experience, operations, and stakeholder management, helping shape service quality and performance across the region.

Your impact

In this role, you will:

• Take full ownership of after-sales operations across multiple markets
• Act as the key contact for retail partners and service providers
• Resolve escalations while balancing customer satisfaction and business needs
• Improve service processes using data, insights, and trends
• Drive performance across service networks and partners
• Support product launches and ensure service readiness
• Collaborate with sales, global teams, and call centres
• Contribute directly to service KPIs including NPS, turnaround time, and cost

What makes you a strong fit

You’re someone who:

• Has 3+ years’ experience in after-sales, service, or consumer care
• Has worked with retail partners, distributors, or service networks
• Is comfortable operating in a B2B, multi-stakeholder environment
• Takes ownership and works independently across regions
• Can handle escalations with a calm, solution-oriented mindset
• Is confident working with data and translating it into improvements

You’ll also need:

• Fluent English and Polish
• Strong Excel skills
• Warsaw-based with flexibility to travel (Poland monthly, Baltics quarterly)

Bonus points

• Experience in consumer electronics
• Technical or service management background
• Baltic language skills

What you’ll get

• Permanent contract
• Company car (with personal use)
• Private healthcare (Luxmed)
• Multisport or cinema benefit
• Additional leave and perks
• Hybrid working model

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