Report Specialist

The City of Spokane is hiring Report Specialists to write non-emergency police reports on behalf of local law enforcement agencies, which involves producing reports, interviewing citizens, and related duties.

EXAMPLES OF JOB FUNCTIONS

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Processes online reports based on established policies and procedures.
• Ensures non-emergency nature of reports: non-violent and not currently occurring.
• Gathers sensitive or complex information – some of which may be disturbing - through interviews with callers, and accurately documents the information received in the law enforcement records system.
• May be required to testify in court regarding information obtained through interviews and reports.
• Guides customers in using online reporting; reviews and processes online reports, including follow-up calls as needed.
• Assists individuals who require interpreters.
• Answers general inquiries about incident reporting.
• Organizes and maintains accurate records and required documentation.
• Maintains strict discretion with confidential and sensitive information.
• Fully trained employees will assist in training other staff members.
• Performs related work as required.

MINIMUM QUALIFICATIONS

• Education: Graduation from high school, vocational school, or equivalent.
• Experience: Six months of customer service experience where a significant portion of the work included using a computer to enter and retrieve data.
• Skill: Ability to type at the rate of 30 net words per minute (150 keystrokes).
• Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.

Licenses and Certifications:

• Must obtain ACCESS II (A Central Computerized Enforcement Service System) certification within the probationary period.

Pre-employment Requirements:

• All applicants are subject to a thorough police background investigation, including but not limited to criminal history, fingerprinting, and polygraph.
• To facilitate the background investigation, applicants must submit a Personal History Statement (PHS) form. Completion of this form is MANDATORY for employment consideration.

Please click "apply" to view the Civil Service examination details on the official job posting.

BENEFITS

• Medical
• Dental
• Vision
• Life Insurance
• Long-Term Disability Insurance
• Flexible Spending Account
• AFLAC
• Defined Benefit Pension Plan
• Deferred Compensation
• Legal Shield/ID Shield
• Pet Insurance
• Voluntary Term Life Insurance

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.