Customer Support (Dispatch)

Drive operational excellence and integrate cutting-edge AI technology to scale customer-facing processes for a leading technology innovator.

About the company:

Our client is a global technology organization dedicated to revolutionizing customer reliability and operations through advanced automation and forward-thinking digital infrastructure.

Role & Responsibilities:

You will lead the implementation of systems and technologies that streamline Customer and Sales operations. Your mission involves optimizing workflows via AI-powered tools while ensuring a seamless, high-quality service delivery across all teams.

Main tasks include

■ Manage and execute complex customer-centric operations.

■ Improve operational workflows through advanced automation.

■ Utilize AI tools to enhance daily productivity.

■ Handle escalations and delegate tasks effectively.

■ Achieve performance goals and customer expectations.

Requirements:

■ 3+ years of Operations or Support management experience.

■ Bachelor's degree in Computer Science or equivalent.

■ Proficiency with CRM systems like Salesforce.

■ Experience using AI tools (e.g., Claude, Gemini).

■ Fluent-level English proficiency.

■ English reading and writing

■Industry

Software, ERP, BI, CRM, Web Application, Cloud (SaaS)

■Expected annual salary

¥4,000,000 〜 ¥5,500,000

If you are interested in this exciting position, we look forward to your application.