Customer Success Specialist

Deliver Accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement. Expert with domain and industry specialization with deep technical knowledge of specialization architectures and customer stories. Joins the CSE in 1:1 customer engagements, events. Contributes to the customer community digital spaces. Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes. Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns. Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.

What You'll do:

• Proactively builds, maintains, uses and shares customer and technical knowledge

• Understands the customer's business, their expectations and unique perspective

• Inspire customers to make tactical and strategic technical adoption decisions

• Demonstrates empathy, ownership and excellence towards customers

• Drives adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers

• Contributes to customer community digital spaces as well as CSS technical community.

• Effectively utilizes lab setups to deliver customer engagements

• Meets or exceeds utilization goals

• Works as a willing team member following directions and learning from others

• Normally receives general instructions for routine work.

Minimum Qualifications:

• 2-4 years of technology experience

Preferred Qualifications:

• Has CCNA/CCNP certification.

• Basic to intermediate technical expert in one technology module.

• Drive for continuous learning, results orientation and teamwork