Regional Field Support Agent

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

• Liaising with customers to troubleshoot and diagnose issues remotely
• Answering calls out of hours on a rota basis
• Applying fixes and performing maintenance tasks on customer EPOS systems
• Training external or internal users of all levels to use our software and systems
• Provide IT technical support and assistance to group employees.
• Selling merchandise and other products to existing clients.
• Excellent communication and customer-facing skills.
• Self-motivated, able to use own initiative and confidence to question.
• Effective team worker and able to deal and work with people of all levels.
• Proactive with good problem-solving skills.
• Excellent organisation and time management skills to meet set targets and deadlines
• Working collaboratively with internal technical and project teams to solve customer issues

• Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
• Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided)
• Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
• Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
• Willingness to travel across the UK for on-site visits when required.
• Valid driver’s license and access to a vehicle are essential

• 33 days holidays (inclusive of Bank Holidays)
• 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
• Holiday exchange - Buy up to 5 days holiday per year
• Car Allowance & Fuel Reimbursement
• Employee Assistance Programme
• Wellness Scheme
• Discounted Cancer Screening
• Discount Hub
• Cycle to Work Scheme
• Gym Membership - Contribution of up to £30 per month
• Will Writing Service
• Mobile or Tech Salary Sacrifice Scheme
• Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
• Death in Service - Salary x4 Life Cover