Consumer Affairs and Product Support Specialist

Job Summary

The Consumer Affairs and Product Support Specialist enjoys assisting customers/consumers with product questions and successfully resolving issues. Must have an interest or passion for health and welfare consumer products.

Pay: $55,000.00-$63,000.00 per year

Responsibilities:

• Receives incoming phone calls, email and written correspondence from consumers and responds to their requests within company guidelines.
• Notifying Quality Unit management of any incoming consumer complaints.
• Provides consumers with accurate and current product information, following pre-established company response guidelines, templates, and formats.
• Handles, resolves, and processes consumer complaints.
• Receives and inspects products returned by consumers and forwards them to the appropriate personnel.

Qualifications and Education:

• Bachelor’s or Associate Degree
• 3 years experience in customer service call center, pharmacy or retail background a plus.
• Strong oral and written communication skills
• Excellent grammar skills
• Excellent customer service and listening skills.
• Ability to multi-task and organize.
• Strong attention to detail with a focus on an excellent memory
• Team player
• Bilingual/Spanish a plus

If interested in joining an outstanding friendly team, please send resume to: [email protected]