Library Service Clerk- Multiple Branches

JOB REQUIREMENTS: All applicants MUST submit BOTH a cover letter and a

resume to be considered. Library Clerks work with library customers and

materials throughout the circulation process: from checking out items to

customers, to ensuring materials are returned neat and orderly to their

location. Responsibilities also include assisting customers with basic

circulation related duties as well as supporting the day to day

operation of the branch or department. Clerks work under the general

supervision of Library Service Associates, Librarians, and Managers to

perform tasks essential to the day-to-day operations of the Library.

There are two Library Clerk positions available, one at the Pamperin

Family Branch and one at the Weyers-Hilliard Branch. Please apply here

if you are interested in one or both of these positions. When asked on

the application, please specify the position(s) in which you are

interested. Interviews for the two positions will be conducted

separately. Typical Schedule: Position 1 - Pamperin Family Branch:

Mondays - Wednesdays: 2:00 pm - 6:00 pm Thursdays & Fridays: 1:15 pm -

5:15 pm With rotating Saturdays: 12:15 pm - 4:15 pm Position 2 -

Weyers-Hilliard Branch: Mondays - Wednesdays: 3:45 pm - 8:15 pm

Saturdays: 9:45 am - 4:15 pm Essential Duties 1. Perform general

circulation and customer service functions. Greet customers in friendly

and professional manner Check in and out library materials accurately

and efficiently Prepare and process delivery among library locations

Process holds, includes placing holds, receiving holds, making holds

available for pickup Use the Library catalog or circulation system to

search for items Receive and process payments Register users, process

new library card applications accurately, and activate new cards Answer

basic customer questions Refer advanced customer questions to other

staff as appropriate Provide assistance with computers Assist customers

in finding specific items on shelves 2. Maintain the order and neatness

of collections throughout the Library Re-shelve library materials to the

proper locations and shift as necessary Ensure that materials are in the

correct order on the shelves (Shelf Reading) Maintain attractiveness of

the Library by picking up materials from seating areas, straightening

shelves and filling displays Perform basic cleaning and repair of

library materials 3. Assist library staff with other branch or

department functions Assist with development, implementation, and

execution of library programs under the guidance of a Library Service

Associate, Librarian, and/or Manager Promote library programs,

resources, and services to customers Search for library materials as

instructed Perform duties related to library opening and closing Reports

customer behavior issues to associate level staff or higher Attend and

participate in staff and departmental meetings, as well as training

sessions Perform other related duties as needed or assigned Brown County

is an E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf

(Download PDF reader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf

(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Effectively administer Brown County Library policies and procedures

Demonstrate strong verbal and written communication skills Perform

accurate cash handling Sort efficiently in alphabetic or numeric order,

and develop a working understanding of the methods for arranging library

materials Re-shelve returned materials quickly and correctly, achieving

an average rate of speed of at least 75 items re-shelved per hour and an

average accuracy rate of 97% Represent the Library in a responsible,

professional, and trustworthy manner Establish and maintain cooperative

and courteous working relationships with staff an a diverse customer

base Effectively use excellent customer service and communication skills

when interacting with co-workers and customers Remain calm during

stressful situations Work independently with minimal supervision

Appropriately multitask and prioritize Work efficiently while paying

close attention to detail Follow detailed verbal and written

instructions Perform repetitive, routine procedures Meet the flexible

scheduling needs of the Library Adapt to changes in the work environment

Demonstrate basic computer skills, including keyboarding, word

processing, and email Effectively use library and general office

equipment, including but not limited to computer, library specific

software programs and databases, self-check station, Automated Materials

Handling system, printer, photocopier, telephone and cash drawer

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty