Service Support Tech 4

Are you naturally curious? So are we at MKS, our collective curiosity drives us to be an innovative leader in many industries. Our products

drive technology advancements across a wide range of applications such as 5Gaugmented/virtual reality, autonomous vehicles, clean

drinking water and space exploration, we are a team of collaborators who value fresh thinking and believe in mutual respect, constructive

candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We

believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you,

we want to meet you.

We are looking for an exceptional Service Support Technician who can make our customers impressed once again not only with the

functional aspects of our products, but also with our services.

• Performs on-site or in-house servicing, repair and/or installation of company product.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.

What will you bring to the team, along with your curiosity is:

• Associates degree or Bachelor equivalent experience preferred.
• None~3 years of related experience.
• Should be able to interact with various people within and outside the service department and customers.
• Should be able to evaluate, test and troubleshoot where standard test procedures are insufficient.
• Should be able to provide technical support to other technicians when required.
• Should be able to provide feedback on the failure and possible corrective actions.
• Good English communication skills are preferred.