Customer Service Specialist

• Reconciliation of actual PO from CMs vs. OEM forecast so that the plant knows what to build.
• End-to-End Supply assurance by validating CMs demand vs. OEM’s forecast and drive the supply chain (Supply Planning and Plant Planning) to meet those demands against Molex quoted or published LT (including logistics).
• Become point of escalation of assigned OEM for both internal and external whenever there is supply delinquent and big fluctuation of demand, set/attend conference call until issue resolved.
• Coordinate with sales to maximize the billing, work with customers to ship stock where and when available.

• Support standard sample request from Sales (where and when other method/functional team cannot fullfil), pre-production order, follow up manual invoice, MM creation and trigger change of Customer Master’s ShipTo creation to sales system support upon approval where no sales admin available.
• Meet / Exceed customers’ expectation in term of order acknowledgement, order rescheduling, supply confirmation, deliver management (including special label, COC, etc.) with accurate information and not exceed target turnaround time by coordinating with CM’s CSR (if any), GCE, IP, Supply Chain Hub and logistics.
• Flag as soon as possible the LT gap between quoted LT and system LT for key parts in order to meet the quoted LT to Customer. In case that there is capacity constraint and BU has no plans to increase capacity, will work with respective CM CSR/sales and supply chain for best supply option, where applicable ex. advance build, risk buy, allocation.
• Understand customer’s service and delivery score/matrix and drive the execution to get the best score.
• Review backlog order and follow up the supply from plant to clear all backlog.
• Escalate to supervisor and inform related stakeholder if the issue become critical.
• Manage customer disputes such as invoice misalignment, HS code mismatch, credit dispute, process CN/DN, scrap allowance, QN & RMA process support.
• Joint call with sales engineer as appropriate to establish better relationship and understand customer requirement.
• Others support.
• System Support (EDI map table maintenance)
• Product packaging details
• Waterfall chart
• Work with sales & plant/IP for any tariff or entity list issue.
• Follow all ISO requirements and support all audits as required.
• Propose and work on Premium fees as appropriate
• Service demand process
• Performs other related duties as assigned by management.

• College degree or above
• With 3 : 5 years in Customer service, sales support, purchasing or material planning.
• Experience with SAP, Proficient English speaking, writing.
• Working experience in electronic industry is preferable

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.