Application Specialist

About the role:

Application Specialist - South Korea

Join our team as an Application Specialist (Contract role for 12 months) and play a key role in delivering exceptional after-sales support and application expertise to our customers. Reporting to the relevant business leader, you will be responsible for driving customer satisfaction through professional technical support, product training, and timely resolution of customer needs. This role offers strong exposure to customer engagement, clinical and product application support, and continuous improvement initiatives in a dynamic and customer-focused environment.

What You’ll Do

You will be responsible for providing high-quality technical service and after-sales support for IOS products across Korea, ensuring timely issue resolution and a positive customer experience. This includes conducting customer service visits, providing on-site and remote troubleshooting support, and working closely with authorized dealers, distributors, and customers to resolve technical issues effectively.

You will manage the repair of defective units and coordinate with third-party service providers when required. In addition, you will oversee service parts inventory, replacement units, and service records, ensuring accurate documentation and regular reporting to the Global Service team.

A key part of your role will be establishing service protocols, developing business cases, and implementing standardized service processes. You will collaborate with Global and Regional Service teams to create troubleshooting guides, customer service protocols, and training programs for Authorized Service Providers (ASP) and distributors, ensuring consistent service delivery across the market.

You will also work closely with Finance and Logistics teams to manage service-related costs, import/export processes, and operational requirements. Additionally, you will support Regional and Local Sales and Marketing teams by providing product service expertise, technical consultation, and customer support activities that contribute to business growth and customer satisfaction.

As part of this newly created role, you will help build and strengthen our service infrastructure in Korea, driving operational excellence and supporting the successful expansion of our IOS business in the region.

What We’re Looking For

Bachelor's degree in Electronics, Electrical, Mechanical Engineering, or a related Technical/Science discipline. You bring at least 3 years of experience in a technical service environment, with a strong ability to diagnose issues, provide solutions, and deliver a high standard of customer support.

You have hands-on experience supporting digital dental equipment, preferably Intraoral Scanners (IOS), and experience within the dental industry will be a distinct advantage. Strong communication skills in English, both written and spoken, are essential, along with the ability to work effectively with regional and global stakeholders in a multicultural environment.

You are proactive, self-motivated, and customer-centric, with a passion for problem-solving and delivering exceptional service. The ability to learn new technologies and products quickly, manage multiple priorities, and work independently in a fast-paced environment is critical to success in this role.

A valid driver's license is preferred, as the role may require regular travel to customer sites and partner locations across Korea.

Why Join Us

This is an excellent opportunity to work with cutting-edge digital dental technologies, collaborate with diverse teams across the region, and strengthen your expertise in customer application support, clinical training, and technical problem-solving. If you are passionate about delivering outstanding customer experiences, driving product adoption, and making a meaningful impact through innovative dental solutions, we would love to hear from you. This is a fixed-term contract opportunity with the possibility of permanent employment, subject to individual performance, business requirements, and organizational alignment.