Integrasia Innovation Center (Innocent)
Linkedin · Posted 19d ago
Customer Service
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Indexed description
Requirements
- Bachelor’s degree in Computer Science, Industrial Engineering, or related field.
- Strong communication skills, including the ability to explain technology concepts clearly and simply.
- Strong analytical and problem-solving skills, with the ability to provide effective and efficient solutions to customers.
- High attention to detail and proficiency in MS Office, especially in Excel.
- Willingness to work with minimal supervision, perform administrative tasks, and maintain large amounts of data.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Collaborate with software implementers and developers to provide solutions to customers.
- Assist the operations manager in processing and documenting technician duties according to guidelines and procedures.
- Provide feedback on the efficiency of the customer service process.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with the finance and accounting department regarding customer billing data.
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